What is ‘Supportability’ and How Does it Relate to Reliability?
Speaker: Chris Jackson
What is supportability? Is it working out how many spare parts you will need (and when)? No. Is it working out how many maintainers or technicians you ill need too keep your system working? Still no. What about working out what tools these maintainers or technicians need? No again. But many people think that this is what ‘supportability’ is. ‘Supportability’ is actual a characteristic of your product or system. Is the ‘ability’ for it to be ‘supported.’ And this can mean different things in different scenarios. It is also not a ‘number.’ If you have two comparable systems, but one of them needs fewer spare parts, is easier to maintain, needs fewer tools, has lots of sensors that gives plenty of warning for maintenance, and so on … then it might be more supportable. But the main thing you need to ‘think about’ regarding supportability is that because it is a characteristic of a product or system … it has to be baked INTO the design. Want to learn more about how to do this? Join us for this webinar.
This Accendo Reliability webinar was originally broadcast on 25 April 2023.
The audio track is now an Accendo Reliability Webinar Series podcast episode. View the episode show notes to listen or subscribe to the podcast.
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Additional content that may be of interest
Supportability with Lucas Marino (Rooted in Reliability podcast episode)