Secrets of CMMS Implementation with Joseph Schmitt
It’s my pleasure to welcome Joseph Schmitt to the podcast. He is a VP of customer success at Upkeep. The team focused on deploying and implementing upkeep at new locations.
Our customer success team is focused on driving the post onboarding relationship. It’s really honing in on adoption and making sure that customers are successful using the tool, and then also our technical support team.
In this episode we covered:
- What would you define as a CMMS implementation?
- Is that the definition of successful implementation or is there more or less to it?
- What steps or process have you seen or utilized to make sure that we get that successful implementation?