Where is the Quality Fear Factor?
Guest Post by James Kline (first posted on CERM ® RISK INSIGHTS – reposted here with permission)
The title is based on a comment: “The quality fear factor is gone.” The assumption behind the comment is that fear often motivates behavioral change. This was certainly true for the quality movement. But, if the movement was driven by fear, what happens when the fear is no longer there? Does anything replace it? This piece looks at these questions. [Read more…]