What To Do When A Customer Requests MTBF
You have carefully crafted a detailed reliability goal including function, environment, probability, and duration, plus apportioned it to critical supplied subsystems and components. Your vendor decides to use MTBF instead.
What can you do? What should you do?
The supplier is critical to the success of the project. The design team wants to work with this supplier and there are few, if any, viable alternatives. What can you do?
Let’s discuss this and similar situations and outline steps you can take to prevent this from occurring to start. Plus, what specific steps you can take to help your supplier actually use your the stated reliability goal and not MTBF.
If you have experienced this situation, let me know, and let’s talk about both the impact and how you achieved the desired supplied part reliability. We all face this situation, so let’s share what we have found to work to achieve our overall project goals.
This Accendo Reliability webinar originally broadcast on 8 November 2016.
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