Consider both your customer and business expectations to create meaningful goals to guide your team's reliability decisions.
podcast episode with speaker Fred Schenkelberg
Following along the idea stated by Lord Kelvin, when you can measure what your are speaking about, and express it in numbers, you know something about it , we have organizations measuring reliability performance. Not that measuring something is managing it, those are two different activies. Yet, using various metrics that we track on a regular basis does provide some useful information if done well.
Let's explore a few ways that I've seen reliability metric monitoring. Let's also examine a simple process to establish, maintain, and end metrics. Measuring something has an expense, so it must also provide value. If the value is not there, or it's not useful for making decisions, then either improve the metric system or end the metric.
This Accendo Reliability webinar was originally broadcast on 11 March 2025.
To view the recorded video, visit the webinar page.
Related content:
SOR 810 Metrics and Games episode
Real Life Metrics with Rick Clonan episode
Learning from Metrics with Dan Miller episode
Are You Leading Your Metrics or Are Your Metrics Leading You? episode
When Metrics Drive Behavior article
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