The Role of People Skills to Achieve Reliability Objectives
While technical skills and experience in the various reliability tools is essential, achieving reliability objectives requires working with engineering teams and influencing engineers in a positive manner.
Understanding the tools of reliability, influencing designs, teaching reliability engineers the softer skills, designing in reliability, asking the right questions, importance of credibility, mix of calculations and tools with people skills, how to talk to designers about potential design flaws, working one-on-one versus talking to groups, when to take a stand, people skills can be learned, body language.
People skills are taught as part of FMEA facilitation training. Reference chapter 10 in the book Effective FMEAs.
Carl Carlson can be reached at firstname.lastname@example.org
Book: Effective FMEAs, published in 2012 by John Wiley & Sons
Article “Common Facilitation Problems”, published in Hotwire e-magazine: http://www.weibull.com/hotwire/issue175/fmeacorner175.htm
“How to Develop an Effective Reliability Plan”, 2013 Applied Reliability Symposium
“Best Practices for Effective Reliability Program Plans”, 2010 RAMS