Is Profit from Failure a Good Idea?
Join Kirk and Fred as they discuss profit incentives for making a reliable product and the conflict of interest with a culture of profit off the spare parts and service.
- How service after failure can be a selling point for a company, even if the reliability is poorer than competitors.
- A example of in delivery methods for software, not hardware, causing failure and return of a portable workstation.
- The challenge of selling a new product when the predecessor products is still in use and planned wear out will satisfy the customer and promote repeat customers.
Enjoy an episode of Speaking of Reliability. Where you can join friends as they discuss reliability topics. Join us as we discuss topics ranging from design for reliability techniques, to field data analysis approaches.
To read Fred’s article “Should one Profit from Failures?” please see it at this link.
See Kirk’s article, Exposing a Reliability Conflict of Interest for a great example and great set of comments as well.
For more information about Kirk’s Consulting services, please see his Accelerated Reliability Solutions website please click here
To see or purchase Kirk’s new book co-authored with John Paschkewitz, “Next Generation HALT and HASS: Robust Design of Electronics and Systems” please click on this link.