Abstract

Tim and Fred discuss recommended practices when working with suppliers to investigate a major field failure or product recall.

Key Points

Join Tim and Fred as they discuss the challenges of working with suppliers during a field failure investigation, particularly when the root cause is uncertain, responsibility is shared, and responses must be developed in cooperation with the supplier.

Topics include:

• Supplier relationship management and the likelihood of a successful root cause analysis
• The risks of using standard technology and standard parts in a non-standard field application
• The psychology of field failures and risk tolerance for different industries
• The effectiveness of purchase order terms & conditions

Enjoy an episode of Speaking of Reliability. Where you can join friends as they discuss reliability topics. Join us as we discuss topics ranging from design for reliability techniques, to field data analysis approaches.

SOR 182 Working With Suppliers During a RecallTim Rodgers

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Show Notes