Goals Without Apportionment or Measures
A life-support-equipment company manager desires to conduct a reliability program assessment. The company is experiencing about a 50% per year failure rate and at least the Director of Quality thought it should do better. One of the findings was related to reliability goal setting and how it was used within the organization.
Nearly everyone knew that the product had a 5,000-h Mean Time Before Failure (MTBF) reliability goal, but [Read more…]