“Dave is the guy we call when we need to get the plant up and running again; there really isn’t anything he can’t fix.”
Dave sits back in his chair, he looks down and while he is smiling I can see he is slightly embarrassed by the praise his manager is heaping on him.
It’s clear to me that he is not comfortable sitting in this conference room with a group of people that includes his manager, supervisor, and two engineers who are here to kick off their first RCM analysis. I have just begun asking the group to introduce themselves; Dave followed his manager and the two engineers in the room who each rattled off where they attended college, what their degrees they earned, the areas of the plant they are responsible for, their hobbies outside of work and some banter regarding the upcoming college football season.
Then it was Dave’s turn. [Read more…]