By the time a product fails in the field, the design team is focused on the next design.
They are looking to the future and not looking for field reliability feedback. We know that each failure contains valuable information.
We, as reliability professionals, often work to create as much useful information concerning failure modes and mechanisms as possible. We want to improve the design.
Yet, what happens when the design team has moved on to the next project? When the expertise to effectively make changes to the design to improve product reliability performance is no longer paid to work on the previous design?
What can you do to engage the right people to implement the necessary changes?
Here are a few ideas that I’ve seen used to effectively make good use of field failures to create meaningful field reliability feedback. [Read more…]