Qualitative assessments are used in various applications, including asset management, risk management, human reliability analysis, and customer surveys. The usefulness of any qualitative assessment is a function of design, analysis, and administration. Facilitation plays a pivotal role.
Facilitators should understand the strengths and weaknesses of the qualitative assessments we facilitate and design. Qualitative assessments measure the opinions, attitudes, knowledge, perceived behaviors, observations, beliefs, and experiences of individuals who use a system the most. The correct understanding is fundamental as we lead participants to solutions that are created, understood, and accepted by all. [Read more…]