Performing the Right Corrective Action
When something doesn’t work as expected, it is a failure. A common response to a failure by an organization is to restore the system or remedy the situation.
Each failure is unique to the product, industry, customer situation, expectations, etc. Selecting the appropriate response or corrective action when confronted with a failure may or may not be obvious.
Selecting the right corrective action depends on the business and legal factors, along with customer expectations.
For a given failure, thinking through the range of possible responses and selecting the right one takes care to meet the various stakeholder’s requirements or expectations. [Read more…]