Ishikawa diagram

Soft skills are interpersonal attributes that enable individuals to interact effectively and harmoniously with others.

Be careful not to confuse a collection of tips as an approach. As leaders, we are judged by our assessment of a situation and our chosen approach. FINESSE is a cause-and-effect approach based on systems thinking. If you have a better approach for your context, then use it. If not, remember that Communicating with FINESSE is never wrong.