So What is the Root Cause?
podcast episode with speaker Chris Jackson
There comes a time in everyone’s reliability ‘journey’ where it is either too hard or too expensive to keep perfecting your product, system or service. Steel can only be ‘so’ pure. Clearances can only be ‘so’ accurate. Surfaces can only be ‘so’ smooth. And software can only be ‘so’ perfect. In fact it might turn out to be better and cheaper to have two ‘average’ components with one acting as a backup to the other. The ‘premium’ component might be too expensive or otherwise not as reliable as the backup system. Welcome to fault tolerance! This is where we design products, systems or services to be able to handle faults, imperfections, deviations, errors and lots of other things. [Read more…]