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Quality during Design

Quality during Design is the place for product designers to use quality thinking throughout the design process to create products others love, for less.

by Dianna Deeney Leave a Comment

QDD 100 Lessons Learned from Coffee Pod Stories

QDD 100 Lessons Learned from Coffee Pod Stories

Lessons Learned from Coffee Pod Stories

What types of things might happen when we don’t fully understand, explore, or address:

  • the breadth of the whole concept space,
  • a product’s many users, and
  • the voice of the customer?

We explore a public consumer complaint and upset over coffee pods. And we imagine what may have happened (or didn’t happen) during design development that could have helped avoid the issues from the start.

What are some of the lessons learned from coffee pod stories?

We explore this ongoing, public story to gain some insight that we can apply to our own designs.

[Read more…]

Filed Under: Quality during Design

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QDD 099 Crucial Conversations in Engineering, with Shere Tuckey (A Chat with Cross-Functional Experts)

QDD 099 Crucial Conversations in Engineering, with Shere Tuckey (A Chat with Cross-Functional Experts)

Crucial Conversations in Engineering, with Shere Tuckey (A Chat with Cross-Functional Experts)

Dianna Deeney interviews Shere Tuckey about Crucial Conversations® in an engineering environment: how to prepare for and have difficult conversations with peers, managers, and everyone else. Shere gave a conference presentation about Crucial Conversations® titled, “How to be Persuasive Rather than Abrasive.”

This interview is part of our series, “A Chat with Cross Functional Experts”. Our focus is speaking with people that are typically part of a cross-functional team for new product development. We discuss their viewpoints and perspectives regarding new products, the values they bring to new product development, and how they’re involved and work with product design engineering teammates.

About Shere

Shere is a Branch Chief in the Air Force Research Laboratory, Munitions Directorate, Eglin Air Force Base, Florida. She is responsible for advocating, planning, budgeting, organizing, and directing the execution of a high-priority technology development portfolio as well as direct supervision and management of all personnel within the branch. Over the last twenty-nine years, she has managed twelve different teams across many engineering disciplines from shock physics experimentation to weapon effects modeling and simulation.

Shere has taken a special interest in leadership, mentoring, and helping teams communicate effectively. After being asked to serve as the Dean of Leadership for her organization’s workforce development program, she became certified to teach the Crucial Conversations® course as a foundational element of leadership development.

She has taught five highly rated classes to high level managers, junior employees, and everyone in between. The positive feedback received from these classes and the course’s universal applicability, has motivated Shere to share this knowledge in as many forums as possible.

Shere and Dianna talk about:

  • what makes a dialogue a Crucial Conversation®
  • how she discovered the Crucial Conversation® framework
  • why she trains others at her work in the Crucial Conversations® model and champions its use

Shere also shares stories of success.

Listen to take your communications skills to another level, at work and everywhere else.

[Read more…]

Filed Under: Quality during Design

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QDD 098 Challenges Getting Team Input in Concept Development

QDD 098 Challenges Getting Team Input in Concept Development

Challenges Getting Team Input in Concept Development

This is the wrap-up, final episode of our series – the 7th episode in our series about generating ideas with a team toward action.

Since the start of 2023, we focused on a few quality tools and methods to both generate ideas and then choose which idea to pursue.

We’ve talked about:

  • Changing our scope to a closed world, to failures or questions, or design heuristics
  • Brainstorming within a problem-solving framework
  • Grouping many ideas and then further refining them
  • Prioritizing many ideas by comparing them to 2 criteria or by using team voting
  • Choosing an idea by using paired comparisons or a structured decision-making solution like DMRCS
  • Giving individuals a process to create a full design concept

We also interviewed an expert in brainstorming and learned the importance of planning for teamwork, including choosing our team.

What have we learned through the last few weeks? Let’s highlight take-aways and next steps.

[Read more…]

Filed Under: Quality during Design

by Dianna Deeney Leave a Comment

QDD 097 Brainstorming within Design Sprints

QDD 097 Brainstorming within Design Sprints

Brainstorming within Design Sprints

We’re in our 6th episode into our series about generating ideas with our team toward action. The first two episodes were all about idea generation. The 3rd through 5th episodes was about using Quality Tools to help us group, explore, prioritize, and decide on an idea.

There’s one more method to consider in this series: a design sprint.

A design sprint utilizes all of these things we’ve been talking about. We talk about the book Sprint: How to Solve Big Problems and Test New Ideas in Just Five Days and how these ideas fit together.

[Read more…]

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QDD 096 After the ‘Storm: Compare and Prioritize Ideas

QDD 096 After the ‘Storm: Compare and Prioritize Ideas

After the ‘Storm: Compare and Prioritize Ideas

We’re in our 5th episode of our series about generating ideas with our team toward action. The first two episodes were all about idea generation. The 3rd was about grouping and exploring ideas. The 4th was about screening ideas. Now, we’ll look at ways to compare ideas.

We’re still considering that we’re just after brainstorming, at the point where we have many ideas and no next steps.

Let’s compare ideas with our team so we can move toward action. We explore these Quality Tools and how to use them after a brainstorming or other idea-generating team activity:

  • paired comparison
  • prioritization matrix
  • DMRCS

[Read more…]

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by Dianna Deeney Leave a Comment

QDD 095 After the ‘Storm: Pareto Voting and Screening Methods

QDD 095 After the ‘Storm: Pareto Voting and Screening Methods

After the ‘Storm: Pareto Voting and Screening Methods

We’re in our 4th episode into our series about generating ideas with our team toward action. The first two episodes were all about idea generation. The 3rd was about grouping and exploring ideas.

We’re still considering that we’re just after brainstorming, at the point where we have many ideas and no next steps.

Let’s instead screen our ideas so we can move toward action. We explore these Quality Tools and how to use them after a brainstorming or other idea-generating team activity:

  • 2×2 chart
  • Systematic list reduction
  • Multivoting or Pareto Voting

[Read more…]

Filed Under: Quality during Design

by Dianna Deeney Leave a Comment

QDD 094 After the ‘Storm: Group and Explore Ideas

QDD 094 After the ‘Storm: Group and Explore Ideas

After the ‘Storm: Group and Explore Ideas

 

We’re in our 3rd episode into our series about generating ideas with our team toward action. The previous two episodes were all about idea generation.

We’re now at the point where we have many ideas and no next steps.

Let’s group and explore our ideas so we can move toward action. We explore these Quality Tools and how to use them after a brainstorming or other idea-generating team activity:

  • Affinity Diagram team sorting method
  • Fishbone
  • Tree Diagrams

[Read more…]

Filed Under: Quality during Design

by Dianna Deeney Leave a Comment

QDD 093 Product Design with Brainstorming, with Emily Haidemenos (A Chat with Cross Functional Experts)

QDD 093 Product Design with Brainstorming, with Emily Haidemenos (A Chat with Cross Functional Experts)

Product Design with Brainstorming, with Emily Haidemenos (A Chat with Cross Functional Experts)

Dianna Deeney interviews Emily Haidemenos about product design with brainstorming. She hosted a workshop at a conference about this topic, titled “Brainstorming: The Solution to Structured Problem Solving”.

This interview is part of our series, “A Chat with Cross Functional Experts”. Our focus is speaking with people that are typically part of a cross-functional team for new product development. We discuss their viewpoints and perspectives regarding new products, the values they bring to new product development, and how they’re involved and work with product design engineering teammates.

About Emily

Emily has a master’s degree in Design and Manufacturing Engineering from the University of Massachusetts Lowell.  After initially working as a Design Engineer, Emily left and moved into a New Product Development Quality Engineering position.  In this role, she worked with multiple cross-functional engineering teams to ensure the effectiveness of quality systems while earning her Six Sigma Black Belt certification.  Now as a Chief Engineer for next generation high voltage automotive products, she aims to grow and develop a team of technically competent individuals who realize their maximum potential.

Emily and Dianna talk about:

  • some of the common pitfalls of brainstorming from a perspective of taking defensive action against those pitfalls.
  • the basic steps of brainstorming, but then circle back to the planning phase. There’s a lot we can do in the planning phases, and Emily shares specifics about planning for brainstorming so we can get the most out of it. Including setting up those defenses.
  • best practices for leading a brainstorming session. Emily shares the successes she’s had with it, and what her team thinks about it.

Listen to be inspired to either take on brainstorming or change-up how you’re doing your sessions!

[Read more…]

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QDD 092 Ways to Gather Ideas with a Team

QDD 092 Ways to Gather Ideas with a Team

Ways to Gather Ideas with a Team

Sometimes we need to gather with our team and come up with some ideas, whether we’re looking for new product ideas, trying to discover possible solutions, or we need to improve a service.

Gathering a team to come up with ideas is common. What are some of the ways we approach this activity? We talk about systematic and structured methods and new approaches to brainstorming.

[Read more…]

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QDD 091 The Spirits of Technical Writing Past, Present, and Future

QDD 091 The Spirits of Technical Writing Past, Present, and Future

The Spirits of Technical Writing Past, Present, and Future

As engineers, we need to write reports all the time.

Are ours getting returned by reviewers frequently?
Or are we not getting any feedback and are not sure when our report is ‘done’?

We explore the spirits of technical writing past, present, and future – they help us to write for ALL of our audiences. We explore how and why in the episode.

[Read more…]

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by Dianna Deeney Leave a Comment

QDD 090 The Gifts Others Bring

QDD 090 The Gifts Others Bring

The Gifts Others Bring

What are the gifts others bring to new product development?

It takes intentional actions and acknowledgement to understand how to bring design inputs into our designs from other people.

We consider project teams like a neighborhood and how this frame of mind can help our designs.

[Read more…]

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by Dianna Deeney Leave a Comment

QDD 089 Next Steps after Surprising Test Results

QDD 089 Next Steps after Surprising Test Results

Next Steps after Surprising Test Results

During product development, we’re consistently looking for ways to learn more about the product in order to make design decisions. Some of that comes from test.

What do we do when our test results are…surprising?

We talk about some next steps I typically take when tasked with surprises.

[Read more…]

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QDD 088 Choose Reliability Goals for Modules

QDD 088 Choose Reliability Goals for Modules

Choose Reliability Goals for Modules

We have a reliability target for our system. But we’re not meeting it.

To avoid this scenario, what is something we can do in early development?

When we’re figuring out our concept, we can better learn about our options. We can work with Reliability Engineers to understand what we know, the risk in what we don’t know, and to prioritize reliability of the modules to be able to meet the reliability of our whole system.

We talk about using reliability allocation to help us choose reliability goals for modules of our product design. And we talk about its limitations.

[Read more…]

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QDD 087 Start a System Architecture Diagram Early

QDD 087 Start a System Architecture Diagram Early

Start a System Architecture Diagram Early

New product development projects are really exciting at the start.

Even though we know very little about what the final product is going to look like, we can still use a quick graphical tool to help us direct our engineering attention.

We talk about ways to use a very simple System Architecture Diagram to help us get started and ways we can continue to iterate on it throughout development to help us communicate and make decisions.

[Read more…]

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QDD 086 Why Yield Quality in the Front-End of Product Development

QDD 086 Why Yield Quality in the Front-End of Product Development

Why Yield Quality in the Front-End of Product Development

During the product development process, are there so many design prototypes but the team’s still not getting buy-in?

Are design concepts changing mid-development after it’s “too late” to change the design?

Are designs picked-apart only after they’re nearly done?

Late in development, are there many fires to fight with too many surprises at test?

Quality during Design is not about compliance activities. It’s about being proactive with our team in early development. And knowing how to have conversations that gets us what we need so we can engineer designs.

We explore why Quality can help us PRUNE the development process just by the nature of how it’s used.
And we highlight the 3 areas that we focus on in Quality during Design: risk-based decisions, quality and reliability engineering partnership, and the user’s process.

[Read more…]

Filed Under: Quality during Design

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Tips for using quality tools and methods to help you design products others love, for less.


by Dianna Deeney
Quality during Design,
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Recent Episodes

QDD 100 Lessons Learned from Coffee Pod Stories

QDD 099 Crucial Conversations in Engineering, with Shere Tuckey (A Chat with Cross-Functional Experts)

QDD 098 Challenges Getting Team Input in Concept Development

QDD 097 Brainstorming within Design Sprints

QDD 096 After the ‘Storm: Compare and Prioritize Ideas

QDD 095 After the ‘Storm: Pareto Voting and Screening Methods

QDD 094 After the ‘Storm: Group and Explore Ideas

QDD 093 Product Design with Brainstorming, with Emily Haidemenos (A Chat with Cross Functional Experts)

QDD 092 Ways to Gather Ideas with a Team

QDD 091 The Spirits of Technical Writing Past, Present, and Future

QDD 090 The Gifts Others Bring

QDD 089 Next Steps after Surprising Test Results

QDD 088 Choose Reliability Goals for Modules

QDD 087 Start a System Architecture Diagram Early

QDD 086 Why Yield Quality in the Front-End of Product Development

QDD 085 Book Cast

QDD 084 Engineering in the Color Economy

QDD 083 Getting to Great Designs

QDD 082 Get Clarity on Goals with a Continuum

QDD 081 Variable Relationships: Correlation and Causation

QDD 080 Use Meetings to Add Productivity

QDD 079 Ways to Partner with Test Engineers

QDD 078 What do We do with FMEA Early in Design Concept?

QDD 077 A Severity Scale based on Quality Dimensions

QDD 076 Use Force Field Analysis to Understand Nuances

QDD 075 Getting Use Information without a Prototype

QDD 074 Finite Element Analysis (FEA) Supplements Test

QDD 073 2 Lessons about Remote Work for Design Engineers

QDD 072 Always Plot the Data

QDD 071 Supplier Control Plans and Design Specs

QDD 070 Use FMEA to Design for In-Process Testing

QDD 069 Use FMEA to Choose Critical Design Features

QDD 068 Get Unstuck: Expand and Contract Our Problem

QDD 067 Get Unstuck: Reframe our Problem

QDD 066 5 Options to Manage Risks during Product Engineering

QDD 065 Prioritizing Technical Requirements with a House of Quality

QDD 064 Gemba for Product Design Engineering

QDD 063 Product Design from a Data Professional Viewpoint, with Gabor Szabo (A Chat with Cross Functional Experts)

QDD 062 How Does Reliability Engineering Affect (Not Just Assess) Design?

QDD 061 How to use FMEA for Complaint Investigation

QDD 060 3 Tips for Planning Design Reviews

QDD 059 Product Design from a Marketing Viewpoint, with Laura Krick (A Chat with Cross Functional Experts)

QDD 058 UFMEA vs. DFMEA

QDD 057 Design Input & Specs vs. Test & Measure Capability

QDD 056 ALT vs. HALT

QDD 055 Quality as a Strategic Asset vs. Quality as a Control

QDD 054 Design Specs vs. Process Control, Capability, and SPC

QDD 053 Internal Customers vs. External Customers

QDD 052 Discrete Data vs. Continuous Data

QDD 051 Prevention Controls vs. Detection Controls

QDD 050 Try this Method to Help with Complex Decisions (DMRCS)

QDD 049 Overlapping Ideas: Quality, Reliability, and Safety

QDD 048 Using SIPOC to Get Started

QDD 047 Risk Barriers as Swiss Cheese?

QDD 046 Environmental Stress Testing for Robust Designs

QDD 045 Choosing a Confidence Level for Test using FMEA

QDD 044 Getting Started with FMEA – It All Begins with a Plan

QDD 043 How can 8D help Solve my Recurring Problem?

QDD 042 Mistake-Proofing – The Poka-Yoke of Usability

QDD 041 Getting Comfortable with using Reliability Results

QDD 040 How to Self-Advocate for More Customer Face Time (and why it’s important)

QDD 039 Choosing Quality Tools (Mind Map vs. Flowchart vs. Spaghetti Diagram)

QDD 038 The DFE Part of DFX (Design For Environment and eXcellence)

QDD 037 Results-Driven Decisions, Faster: Accelerated Stress Testing as a Reliability Life Test

QDD 036 When to use DOE (Design of Experiments)?

QDD 035 Design for User Tasks using an Urgent/Important Matrix

QDD 034 Statistical vs. Practical Significance

QDD 033 How Many Do We Need To Test?

QDD 032 Life Cycle Costing for Product Design Choices

QDD 031 5 Aspects of Good Reliability Goals and Requirements

QDD 030 Using Failure Rate Functions to Drive Early Design Decisions

QDD 029 Types of Design Analyses possible with User Process Flowcharts

QDD 028 Design Tolerances Based on Economics (Using the Taguchi Loss Function)

QDD 027 How Many Controls do we Need to Reduce Risk?

QDD 026 Solving Symptoms Instead of Causes?

QDD 025 Do you have SMART ACORN objectives?

QDD 024 Why Look to Standards

QDD 023 Getting the Voice of the Customer

QDD 022 The Way We Test Matters

QDD 021 Designing Specs for QA

QDD 020 Every Failure is a Gift

QDD 019 Understanding the Purposes behind Kaizen

QDD 018 Fishbone Diagram: A Supertool to Understand Problems, Potential Solutions, and Goals

QDD 017 What is ‘Production Equivalent’ and Why Does it Matter?

QDD 016 About Visual Quality Standards

QDD 015 Using the Pareto Principle and Avoiding Common Pitfalls

QDD 014 The Who’s Who of your Quality Team

QDD 013 When it’s Not Normal: How to Choose from a Library of Distributions

QDD 012 What are TQM, QFD, Six Sigma, and Lean?

QDD 011 The Designer’s Important Influence on Monitoring After Launch

QDD 010 How to Handle Competing Failure Modes

QDD 009 About Using Slide Decks for Technical Design Reviews

QDD 008 Remaking Risk-Based Decisions: Allowing Ourselves to Change our Minds.

QDD 007 Need to innovate? Stop brainstorming and try a systematic approach.

QDD 006 HALT! Watch out for that weakest link

QDD 005 The Designer’s Risk Analysis affects Business, Projects, and Suppliers

QDD 004 A big failure and too many causes? Try this analysis.

QDD 003 Why Your Design Inputs Need to Include Quality & Reliability

QDD 002 My product works. Why don’t they want it?

QDD 001 How to Choose the Right Improvement Model

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