Lessons Learned from Coffee Pod Stories
What types of things might happen when we don’t fully understand, explore, or address:
- the breadth of the whole concept space,
- a product’s many users, and
- the voice of the customer?
We explore a public consumer complaint and upset over coffee pods. And we imagine what may have happened (or didn’t happen) during design development that could have helped avoid the issues from the start.
What are some of the lessons learned from coffee pod stories?
We explore this ongoing, public story to gain some insight that we can apply to our own designs.