
You probably have a computerized system for managing maintenance. It might be part of your integrated management software, like Oracle, or SAP. The business cases for initial purchase of these systems often include forecast cost savings of 20% or more. Most of the time, they fall far short of that. In fact, the costs of the new system, its implementation, the staff required to support and run it, the training needed for users, can easily grow bigger than the costs you had before the system was implemented.
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