
When people hear the word reliability, it’s often interpreted as meaning “zero failures”. While that’s understandable, it’s not what reliability engineering is really about.
The Certified Reliability Engineer (CRE) Body of Knowledge, produced by the American Society for Quality, defines reliability as:
“The probability that an item will perform a required function without failure under stated conditions for a specified period of time”
Crucially, each part of this definition needs to be clearly understood and agreed from the outset, particularly between customers and suppliers. Many reliability problems arise not because the definition itself is wrong, but because these elements are interpreted differently.
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