Customer

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Categories: Terms

A person or organization which may or does receive a product or service.

Contents of a Reliability Improvement Policy
Which is Stronger: Outside Pressure to Change? or, Your Internal Drive to Transform
Show Me the Money in Maintenance!
Perfect Reliability
Product Reliability Participants part 5
Continuing the series where we examine various roles within an organization and the ways in which each role interacts and affects product reliability, this post will start off with procurement engineers and managers. Since each role hereafter is a bit less involved, multiple roles will be grouped together. After procurement, in this post we’ll take a look at warranty managers.

Containment
An interim action(s) to minimize effects on customers of defects until corrective action(s) are implemented.
Continuous flow manufacturing
Material moving one piece at a time, at a rate determined by the needs of the customer, in an uninterrupted sequence.
Field failure
A failure that occurs after transfer of ownership or operation from the manufacturer to a customer.
Field data analysis
The mathematical and/or graphical analysis of time-to-failure data of items in use by customers. Analysis of field data enables an estimate of the actual field time-to-failure distribution or failure rate.
Production reliability acceptance testing
Testing performed to measure any degradation in the reliability of a product over the course of production or to assure that products being delivered meet customer’s reliability requirements and/or expectations.