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Home

Greg Christensen — New Contributor

Host of the CMMS Radio podcast. This host's archive lists contributions to articles and episodes.

About Greg Christensen

Greg Christensen is the host of CMMSradio, a podcast about all things CMMS (computerized maintenance management software), and consultant leaning on his 3+ decades in CMMS, FM, Maintenance Management, and the like.

by Greg Christensen Leave a Comment

CR104: The CMMS and EAM Journey from Industrial Revolutions to Innovations, Investments, and Exits

CR104: The CMMS and EAM Journey from Industrial Revolutions to Innovations, Investments, and Exits

The CMMS and EAM Journey from Industrial Revolutions to Innovations, Investments, and Exits

In this episode of CMMSradio, Paul Lachance returns to help us go on a journey around the industrial revolutions, the evolution of CMMS (and EAM), and the recent trend of M&A (Mergers and Acquisitions) throughout the space. Another fun, informative, and useful episode to help you on your CMMS journey. It is always a pleasure to host Paul Lachance for these insightful conversations.

[Read more…]

by Greg Christensen Leave a Comment

CR103: Proactive Solutions for Complex Challenges and Leadership Gaps in Facilities Management

CR103: Proactive Solutions for Complex Challenges and Leadership Gaps in Facilities Management

Proactive Solutions for Complex Challenges and Leadership Gaps in Facilities Management

This episode of CMMSradio features David Trask from, Arc Facilities, exploring the complexities and challenges faced by facility professionals in management and maintenance highlighting the necessity of ongoing asset documentation and effective communication with senior leadership to bridge knowledge gaps. Other topics include outdated infrastructure, integration of new systems, and the shortage of skilled trades professionals. He also talks about the limitations of current CMMS systems and the need for collaborative solutions tailored to client needs while emphasizing the importance of open communication and resourcefulness in addressing the unique demands of facilities management.

[Read more…]

by Greg Christensen Leave a Comment

CR102: Talking Unified Name Space and CMMS with Zack Scriven Ahead of the Prove It Conference

CR102: Talking Unified Name Space and CMMS with Zack Scriven Ahead of the Prove It Conference

Talking Unified Name Space and CMMS with Zack Scriven Ahead of the Prove It Conference

In this episode of CMMSradio, Zack Scriven of 4.0 Solutions explains the Unified Name Space (UNS), how the CMMS fits in, along with the upcoming Prove It! Conference happening at the Westin Galleria in Dallas, TX, from February 18-20, 2025. It’s not your standard conference, with pitches and cat calls, but instead delivers value as the 35 sponsors prove out their technology in a virtual factory UNS.

[Read more…]

by Greg Christensen Leave a Comment

CR101: Optimizing Sales and Maintenance Management while Delivering Results for Manufacturing at Tractian

CR101: Optimizing Sales and Maintenance Management while Delivering Results for Manufacturing at Tractian

Optimizing Sales and Maintenance Management while Delivering Results for Manufacturing at Tractian

In this episode, Josh Power, Sales Director at Tractian, discusses strategies for developing effective sales teams, the critical role of cultural fit in hiring, and the innovative approach Tractian takes to machine reliability with their SmartTrac product. He touches on the importance of integrating maintenance management with CMMS (Computerized Maintenance Management Systems) and how it drives value for clients. Josh highlights how Tractian’s technology and customer success strategies align with broader trends in maintenance management and CMMS.

5 Main Points:

  • Cultural Fit Over Experience
  • Rigorous Hiring Process
  • Expertise in Maintenance Management
  • SmartTrac Technology
  • Work-Life Integration

[Read more…]

by Greg Christensen Leave a Comment

CR100: XOi is Transforming Field Service Management with Sensible Technology

CR100: XOi is Transforming Field Service Management with Sensible Technology

XOi is Transforming Field Service Management with Sensible Technology

In this episode, Aaron Salow, CEO of XOi, discusses how the company enhances field service management through practical technology. Drawing from his blue-collar upbringing, and focusing on the importance of understanding technicians’ needs and addressing the generational gap in perceptions of skilled trades, the initial focus on smart glasses required XOi to pivot their focus to software solutions that leverage data and AI to streamline workflows and empower technicians. Lots covered in this episode – the need for innovative training methods to engage younger workers and the importance of genuine collaboration with skilled tradespeople to ensure that technology effectively meets their challenges!

[Read more…]

by Greg Christensen Leave a Comment

CR099: The Vital Role of Facility Condition Assessments in Healthcare Management

CR099: The Vital Role of Facility Condition Assessments in Healthcare Management

The Vital Role of Facility Condition Assessments in Healthcare Management

In this episode, Michele Mucia, VP of Healthcare at Bureau Veritas North America, discusses the significance of Facility Condition Assessments (FCA) in effective facility management. She highlights how FCA provides critical data for decision-making, integrates with CMMS platforms, and supports strategic partnerships to secure executive buy-in. We cannot overlook the need for cross-departmental collaboration to enhance profitability, sustainability, and patient care, while FCA also helps prioritize maintenance tasks and informs capital project decisions.

[Read more…]

by Greg Christensen Leave a Comment

CR098: Bryan Bieschke CMRP of UpKeep Talking IMTS and SMRP 2024

CR098: Bryan Bieschke CMRP of UpKeep Talking IMTS and SMRP 2024

Bryan Bieschke CMRP of UpKeep Talking IMTS and SMRP 2024

This dude has been busy hitting the trade show circuit, IMTS – International Manufacturing Technology Show a couple weeks back and heading to SMRP in Orlando next week (Oct 7-10,2024 talking real about solving maintenance management problems!! *It is not just about the software. It’s about the people, the process, and incorporating impactful maintenance and reliability best practices while building a culture of excellence. No BS. Zero #Hogwash. No buzz words.

[Read more…]

by Greg Christensen Leave a Comment

CR097: Why Retail Facility Managers are Switching their CMMS to Facilio

CR097: Why Retail Facility Managers are Switching their CMMS to Facilio

Why Retail Facility Managers are Switching their CMMS to Facilio

Why do FMs switch their CMMS systems?  It happens across verticals – in retail stores, healthcare facilities, educational institutions or office building operators – for a multitude of reasons.  That’s why Basant Singhatwadia of Facilio joined CMMSradio – to discuss the CMMS customer experience, what clients want, and the surrounding influences that drive CMMS and FM success. Thank you, Basant, for a great conversation!!

Greg interviews Basant Senghatwadia, Director of Customer Success and Strategy at Facilio, a company that provides modern property operations solutions. They discuss insights from the FMI conference, particularly the impact of the recently ratified AIM Act on compliance in refrigeration management. Basant emphasizes the importance of CMMS (Computerized Maintenance Management Software) in addressing compliance issues and improving customer service. Greg asked “Why do facilities managers switch CMMS systems?” It’s often due to vendors not listening to the users’ concerns, leading to frustration. We also touched on the significance of mobile applications for technicians and managers, the need for effective training materials to ease technology adoption, and the challenges of implementing new systems in large organizations. Basant advocates for a phased approach to deployment, ensuring stakeholder involvement and addressing real-world complexities.

  • Insights from the FMI conference
  • How grocery & convenience stores are using CMMS for compliance
  • Tailoring CMMS to exactly deliver to customer expectations
  • Significance of mobile apps for technicians and managers
  • Emphasis on effective training to facilitate technology adoption
  • Maximizing usage of your CMMS
  • Connecting people, processes and systems
  • The role of low-code/no-code in fast-tracking product evolution
  • Phased approach to deployment

[Read more…]

by Greg Christensen Leave a Comment

CR096: The Passion for Machine Shops to Technology and Manufacturing with Arthur Field

CR096: The Passion for Machine Shops to Technology and Manufacturing with Arthur Field

Soft Skills and Communication in Maintenance Management Plus NEWS about SMRP 2024

From wrenching on cars into manufacturing with technology throughout! HE started building computers at age 10, loves the entire manufacturing industry, and is very focused on shop turnarounds!! A journey story with Arthur Field. He’s a presenter for MTD CNC and the founder of Spindles Turning & Earning. We get a brief review of Arthur’s first ever IMTS experience. Tune in for a fun episode with lots of cool moments!!

[Read more…]

by Greg Christensen Leave a Comment

CR095: Soft Skills and Communication in Maintenance Management Plus NEWS about SMRP 2024

CR095: Soft Skills and Communication in Maintenance Management Plus NEWS about SMRP 2024

Soft Skills and Communication in Maintenance Management Plus NEWS about SMRP 2024

He’s Back!!  George Williams joins CMMSradio to discuss the importance of soft skills and communication in the maintenance and reliability sector when considering the challenges maintenance professionals face in corporate environments and the need to understand organizational dynamics to influence decision-making. We talk about issues with implementing Computerized Maintenance Management Systems (CMMS) and the importance of documenting maintenance activities for budget justifications and operational improvements. 

George also announces an upcoming SMPR 2024 conference workshop focused on assessing facilities and developing actionable strategies. Be sure to attend this workshop on Maintenance and Reliability Best Practices in Monday October 7, 2024 at #SMRP2024!  It will help with facility assessment and strategy development.

[Read more…]

by Greg Christensen Leave a Comment

CR094: Optimizing Healthcare Facility Management Infrastructure Maintenance and Data Integration

CR094: Optimizing Healthcare Facility Management Infrastructure Maintenance and Data Integration

Optimizing Healthcare Facility Management Infrastructure Maintenance and Data Integration

In this episode, Mark Mochel of Brightly discusses the challenges of balancing investments in high-revenue healthcare assets versus essential infrastructure. He highlights the importance of a system-wide approach to facility management, the need for proactive!  

It’s about the crucial role of facility management in healthcare, emphasizing its interconnectedness with revenue-generating assets like MRI machines. Here are the main points:

  • Investment Prioritization
  • Deferred Maintenance exacerbated by the pandemic.
  • Cultural Differences and maintenance maturity
  • Cost vs. Cost Avoidance
  • Continuous improvement in maintenance practices
  • Favorite Music, Favorite Sport/Hobby, and Work-Life Balance

Mark has recently been named as Advisory Board Member of The American Society for Health Care Engineering (ASHE) for 2025!!  Mark highlighted the broader impact of his work, aiming for continuous improvement and better integration of facility management in healthcare.

[Read more…]

by Greg Christensen Leave a Comment

CR093: Streamlining commercial kitchen repair with innovative technology like Roopairs

CR093: Streamlining commercial kitchen repair with innovative technology like Roopairs

Streamlining commercial kitchen repair with innovative technology like Roopairs

Greg interviews the co-founder of Roopairs Technologies, Ray Bartolomucci III, a cloud-based dispatch software tailored for commercial kitchen repair companies. Ray shares his journey from working in his family’s Italian restaurants to studying and starting a software company in Italy. Inspired by his father’s advice, Ray and his brother, David, launched Roopairs to address inefficiencies in the kitchen repair industry.

[Read more…]

by Greg Christensen Leave a Comment

CR092: From Mill Apprentice to CMMS Expert and Maintenance Leader with Chris Smith

CR092: From Mill Apprentice to CMMS Expert and Maintenance Leader with Chris Smith

From Mill Apprentice to CMMS Expert and Maintenance Leader with Chris Smith

In this episode of CMMSradio, host Greg interviews Chris Smith, a seasoned expert in maintenance management with a military background. Chris shares his journey into the maintenance field, starting as an apprentice at a paper mill and evolving through various roles in the steel industry and public transportation. He discusses the importance of effective CMMS (Computerized Maintenance Management System) implementation and user adoption, highlighting his experience with Upkeep, a CMMS platform that empowers maintenance teams. Chris emphasizes the need for proper asset hierarchy, training, and defect elimination in maintenance practices. He also introduces his side venture, Task Lytix, aimed at optimizing maintenance processes. The conversation underscores the significance of service and support in CMMS solutions, advocating for a focus on real-world problems rather than just features.

Bullet Points

  • Greg introduces the episode, highlighting the importance of learning from experts.
  • The focus is on the American Tank and Fabricating Company (AT&F) and Task Lytix, which optimizes maintenance.
  • Guest Chris Smith, a maintenance expert with a military background, shares his journey into the maintenance field, starting as an apprentice at a paper mill.
  • Chris discusses his military service and subsequent roles in the steel industry, including becoming a CMMS administrator.
  • He emphasizes the importance of effective CMMS systems and how they can improve maintenance operations.
  • Chris explains the challenges of using ERP systems for maintenance and how Upkeep, a CMMS, has empowered his team.
  • He highlights the significance of user adoption, training, and support from CMMS providers as key differentiators.
  • Chris shares insights on the importance of asset hierarchy, CMMS optimization, defect elimination, and PM optimization in maintenance management.
  • He introduces his venture, Task Lytix, aimed at addressing common issues in maintenance management and promoting best practices.

[Read more…]

by Greg Christensen Leave a Comment

CR091: A Makers Journey into the trades, maintenance, CMMS, and why making matters with Joel Leonard

CR091: A Makers Journey into the trades, maintenance, CMMS, and why making matters with Joel Leonard

A Makers Journey into the trades, maintenance, CMMS, and why making matters with Joel Leonard

Joel Leonard sharing his journey on CMMSradio – It started in 1989, includes Richard Petty and dashboards, 1000+ CMMS deployments, why Makers Matter, and some fun stuff too!! Thank you, Joe, for joining CMMSradio to tell part of your journey story and share your many insights!! Keep doing great things in thw world as you inspire more makers and beyond!!

[Read more…]

by Greg Christensen Leave a Comment

CR090: IMTS 2024 Virtual UpKeep Booth Visit with Jonathan Sapko CMRP

CR090: IMTS 2024 Virtual UpKeep Booth Visit with Jonathan Sapko CMRP

IMTS 2024 Virtual UpKeep Booth Visit with Jonathan Sapko CMRP

Thanks Jon for spending this time to share what it’s really all about – Helping!! Shout out to Bryan Bieschke, CMRP for the cameo!! This guy has an extra thumb muscle from turning wrenches.  He’s done your job, been in the trenches, so go see him and the team!!

[Read more…]

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