Beyond Maintenance Mastering Sales Discovery and Organizational Excellence with Keenan

We finally had the honor of hosting the one and only Keenan, Author of GAP Selling and CEO of A Sales Growth Company, to chop it up about all manner of things around maintenance, selling better, better discovery calls, scaling white gove service, bradning, and more.  We even have a rapid fire round.  Hit us with a like, comment, and reshare this with your thoughts!!  

• Maintenance and Reliability (Keenan consulted for a BIG firm in this space)
• Adaptability in Sales
• Better Discovery with Curiosity
• When to Leave (your job) vs Personal Agency
• Sales Methodology is a Must
• MQL/SQL vs celebrate the wins
• Brand and Awareness
• Organizational Transperency
• White glove service and scaling
• Rapid fire segment

Thank you, Keenan, for joining us for an amazing and insightful conversation.  Zero punches pulled.  Real as real gets.  It’s all about helping!!  We’ve been fans of Keenan for years and suggest paying close attention to what he is really saying, what he is really all about.  Stop pitching products.  Nobody cares about your features.  It is all about the problem – find a real problem and solve it.  Your job, in sales, is to HELP.

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Operational Excellence and Leadership with Outside The Lines CEO Wickham Zimmerman

It is an abosulute honor to host Wickham Zimmerman, CEO of Outside The Lines, Inc. (OTL, Inc.), on CMMSradio for a discussion about operational excellence, leadership, maintenance, the skilled trades gap, and more.

• It Starts With Cookies!
• Turnarounds and Themed Construction
• Striving for Excellence
• Geo-Believability®
• Empowering Teams
• Philanthropy
•   100 Companies That Care (https://www.100ctc.org/)
•   Hope Builders (https://tsjhopebuilders.org/)
•   Pilots N Paws (https://www.pilotsnpaws.org/)

And a whole lot more!!

Thank you, Wick, for this incredible discussion!!  We are BIG fans of what you do, who you serve, and why you be!

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CMMSradio Panel Discussion from Brightly Illuminate 2024 Raleigh NC

🌟 Illuminate Day 3!💡 Day 3 of Illuminate 2024 was truly spectacular, filled with enriching sessions and memorable moments! ✨

One of the highlights was the CMMSradio Panel session, hosted by Greg Christensen and featuring esteemed panelists Aaron Smith – Washoe County, Monique Roumo – Baltimore County Public Schools, Sarah Weddle – Royal Oaks, and Corey Dickens, CMRP – Brightly. They shared invaluable insights and expertise, shedding light on the latest trends and best practices in CMMS.  A sincere thank you to the panelists for sharing their insights and experiences around using Brightly software!!

Thank you to the band for our walk-out music 🤘 🤘 🤘

Big shoutout to Amanda Fletcher, MBA, CFEA for putting together this amazing event!!  Molly Phillips and team as well.  Amazing people.  SHout out to Amy Cox and the Deep South Entertainment team for all of the audio/visual support.  Amazing work!!  

It was an absolute honor to host the first ever CMMSradio Panel Discussion. ***Special shout out to Ethan Almighty, Hero Dog and Jeff Callaway. Ethan’s story is a must and Jeff your heart and spirit is something to behold!! We’re putting an episode together for their story!!!  

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Helping CMMS Clients Thrive with Amanda Ortiz of AdminOnTheGo

Amanda Ortiz has several years experience in the CMMS world, a passion for maintenance and reliability, and is here to help with her new venture – AdminOnTheGo for those who lack a CMMS administrator or need to run without one while still thriving with their CMMS. Please like, comment, and share this episode. Follow CMMSradio for more episode, updates, and musing about CMMS, maintenance management, and beyond. Visit adminonthego.co to connect and get help with administrating your CMMS platform. Tell them CMMSradio sent you.

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North 10 Philly on CMMSradio from Brightly Illuminate 2024 with Lee White

North 10 Philly is a non-profit serving an under privileged neighborhood and driving value using Brightly products. Learn all about what this great organization is doing for the community at large. They even have apprenticeships focused on skilled trades within their operations. The Uplift Program offers ways to get HVAC and CDL certified!!

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The Evolution of CMMS Panel Discussion from The Reliable Plant Conference 2024 on CMMSradio

It’s finally ready – The CMMSradio Panel Discussion on The Evolution of CMMS we recorded at The Reliable Plant and Machinery Lubrication Conference & Exhibit in Chicago IL on June 3, 2024!

Thank you Noria for an EPIC event.  This was year two for us and we cannot wait for RP2025.  Same place (outstanding venue).

A big shout out to UpKeep for being a part of this.  In fact, your own Bryan Bieschke, CMRP (Head of Community & Partnerships at UpKeep) was on the panel.  We also had the rest of the heavy-hitters like Joe Anderson COO of ReliabilityX, Jeff Shiver of People & Processes, Inc, and Noria President Bennett Fitch helping us tie this all together with his insights on lubrication &  oil analysis (and beyond).  We heard great feedback about this panel throughout the remainder of the conference.  Thank you to those in attendance.

This episode (panel) is loaded with insights as we took a unique approach to The Evolution of CMMS.  We made it about the people, the process, the culture.  Technology evolution is excellent but we too must evolve and adapt to leverage these technologies in the most impactful and practical ways.

Get ready for a great discussion and there are some questions and answers (Q&A) at the end.  Do not drop off before the very end.  Thank you to our esteemed panelists.  You knocked it out of the park!!  We are honored to have hosted/moderated this panel.

Thank you Matthew Knuth of SPM Instrument (UpKeep Ambassador) and Rich Wurzbach of Grease Thief (UpKeep Ambassador) for supporting and getting into the discussion.  We’ve got some content dropping soon from your booths at RP2024.

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The Journey of a Dynamo in Maintenance and Reliability with Katie Sanders of Eruditio

One thing that is common to the world of CMMS, and CMMSradio, is maintenance and reliability – It just hits everything in every way. Here’s a long overdue episode with a true DYNAMO in maintenance and reliability. Katie Sanders, Account Executive with Eruditio, shares her journey into this space while sharing her passion for women in manufacturing and the trades. There’s something for everyone in this episode!! We made sure to discuss the Reliable Plant Conference (where we had a chance to visit, June 3-6, 2024) and why this conference is different from all the rest.

Get in here and meet someone that is real, wants to make an impact, without pulling any punches. Thank you for this amazing conversation, Katie!!

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Military to Plant Manager and Leader Cultivating Maintenance Excellence while Leveraging CMMS

Mark Gonzalez joins CMMSrado to share his maintenance journey!  This is loaded with insights and practical realities around fostering great teams, operational excellence, and where the CMMS fits into it all.  From Mark’s U.S. Military background, to climbing the ranks to Plant Management, and becoming a leader that gets it!  Just listen and you’ll put it all together this conversation evolves!!  

• Why simplicity matters 
• What CMMS systems get wrong and right
• What operators want
• Connecting all the dots
• A few unexpected things

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The Holland Home CMMS Maintenance Journey using TheWorxHub Recorded at Brightly Illuminate 2024

We recorded this at the Brightly Illuminate 2024 User Conference in Raleigh NC. We sat down with Rachel Bowman and Jeannine Frazier of Holland Home to capture their maintenance journey story and how TheWorxHub makes an impact across their senior living campuses connecting teams – front office, technicians, operations, ground, and general staff – through mapping, asset management, compliance, and beyond. They’ve tied their teams together and may now keep moving along their maintenance management journey!

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Lessons Learned – A REAL FM Journey Story with Danny Koontz of Windy City Equipment

This one is loaded!! Danny Koontz, of WCE, has done just about everything in Facilities Management and Maintenance! That matters because we have the privilege of hearing much of his journey story. This episode is literally a pot of gold where the concept of curating the knowledge from our industry experts hits the target spot on!! Too many great moments to list – Just tune in and listen/watch!!

This episode delivers something for everyone!! Thank you, Danny, for this fun filled and insightful discussion! It was an honor to host you on CMMSradio to learn from you!!

Danny managed over 900 sites for a very large restaurant chain. He was intentional about his management style and knows exactly how to get results, develop influence, and empower his teams. He’s a true communicator and, as you’ll sense, a stellar human being that tells it like it is – Every time out!! No #Hogwash with this man!! Be sure to check out his podcast, FM Corner, on the WCE YouTube site or wherever you listen to podcast. This man gets it!!

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Cirrus Aircraft on CMMSradio at Brightly Illuminate 2024

Recorded at Brightly Illuminate 2024 in Raleigh NC!  Thank you to Amanda Fletcher, MBA, CFEA and the AWESOME team that puts this epic event together each year!!

Last week there was a great case study released by Team Brightly talking about Cirrus Aircraft.  This episode is the ideal co-pilot to that recent post that gets you more insight around this maintenance management journey.

Brian Miller sat down with Greg Christensen at Illuminate to discuss operational and facilities impacts using #assetEssentials and more from #Brightly!  Thank you for this great conversation, Brian.

Hear it from a real user’s vantage point to understand the how, why, and what you might achieve with a CMMS that your culture not only embraces but values top to bottom.  Everyone has a different story but this one is well worth a listen.

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Get to know Zoidii CMMS and the Journey Story with Co founder Jeff O’Brien

Jeff O’Brien, Co-founder of Zoidii, joined CMMSradio to share his journey story including background and previous CMMS ventures leading to building and launching Zoidii CMMS.  Tune in to get to know Jeff and this brand making waves in the CMMS and maintenance industry.  

Connect with Jeff on LinkedIn and find Zoidii at https://zoidii.com/

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Data Driven Decision Making and Eliminating Data Solos with Woolpert from Brightly Illuminate 2024

Woolpert sat down with CMMSradio to record this episode from the EPIC Brightly Illuminate event in Raleight NC March 2024!!  Thank you to David Sturtz and Ryan Butler for this great interview.  We covered a ton of info…

• Data driven decision making in capital planning and fixed asset management
• How Facilities (buildings) are distributed and their condition, sets how you invest in your core mission
• Integrated portfolio management
• Degradation of infrastructure and assets that are beyond their lifecycle
• Data silos hurt organizational decision making
• Why systems MUST talk to each other
• Siloed data if often inaccurate or incomplete
• Technology and strong guidance, combined, will mitigate the risks.
• CMMS and other technologies provide this visibility into these data sets and the mission combined
• Knowledge loss is a big concern – retiring workforce
• Implement these systems, document this data and curate knowledge, so we are not blind down line.

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Patrick Ferretti and Corey Dickens on CMMSradio at Brightly Illuminate 2024 Raleigh NC

Corey Dickens, CMRP and Patrick Ferretti of Brightly sat down with CMMSradio from the Brightly Illuminate 2024 user conference in Raleigh, North Carolina to discuss Origin – A Strategic Asset Health Management & Capital Planning Software – to share their perspectives on maintenance management, manufacturing, facilities management, and the like.

We’ll get into Patrick’s background – in construction, healthcare, industrial manufacturing and facilities management – and how it makes a big impact on how he helps Brightly clients leverage Origin and other Brightly products.  It really drives meaning behind the data from day-to-day operations.  

Corey shares how Origin is being leveraged to maintain equilibrium in maintenance management!  We even talked about general best practices of CMMS utilization.  We’ve heard “if it isn’t written down, it did not happen!” That matters to overall maintenance operations because your CMMS creates the documented journey to support your business case and beyond.

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Get to Know Brightly Team Members Molly Phillips & Michael Hartsell at Brightly Illuminate 2024

Molly Phillips, Training Manager at Brightly, sat down for an interview at Brightly Illuminate 2024 to share some of her favorite things about this event – It is all about the users of Brightly products.  This interview is from day one of Illuminate in Raleigh, North Carolina.

We then sat with Michael Hartsell, Brightly Product Manager III, sharing his background/experience and how that makes a difference in how he’s able to support Brightly users.  The internships and roles he had after graduating set a strong foundation for managing products designed to support these same industrial environments.

Have a listen and let us know what you think or what you’d like to hear more about – Maybe it’s Brightly products, maintenance management, CMMS, or something totally random.  Let us know with a comment.

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