The Opiniator Journey to Proactive Customer Engagement as a Business Driver in Facilities Settings

In this episode of CMMSradio, Greg, Host of #CMMSradio, and Matt Selbie, Opiniator.com, delve into two main themes.

The importance of customer feedback in driving business success. 

Proactive engagement via technology.

We learn how Opiniator’s platform streamlines the feedback collection process, facilitating real-time insights for businesses to adapt and improve customer experiences. The significance of proactive engagement with customers to enhance satisfaction and loyalty, highlighting the role of technology to this end.

Greg and Matt tackle the skilled trades gap, attributing it to various factors including generational shifts and the retirement of our skilled trades keepers of knowledge. They discuss the urgent need to incentivize younger individuals to pursue careers in skilled trades by revising pay scales and altering the perception of these professions as antiquated or unattractive. Matt shares insights into successful approaches adopted by organizations to address the shortage of skilled workers, advocating for the reintroduction of vocational classes in educational curricula.

Throughout the episode, personal anecdotes from Matt, such as his favorite music genre, and sport, add a touch of relatability.  We’ll get some insight on work-life balance as well.

• Customer Feedback as Business Driver
• Proactive Customer Engagement
• Addressing the Skilled Trades Gap
• Incentivizing Young Talent
• Educational Reforms
• Personal Insights

Connect with Opiniator at www.opiniator.com and fine Matthew Selbie on LinkedIn to start your own conversation.

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Improve your CMMS Journey with the UpKeep Ambassadors Program

In this episode we learn all about the new UpKeep Ambassador Program with returning expert guest Bryan Bieschke, CMRP, head of Community & Partnerships at UpKeep, getting into all aspects of how the program came into existence and why it is so important for successful outcomes.

In fact, it is changing the game when it comes to impact for organization selecting and utilizing a CMMS, like UpKeep, to get the basic fundamentals absolutely right.  One big takeaway is how the ambassadors see the overall world of maintenance, specifically maintenance and reliability (think CMRP) and their respective experiences and insights being along for the ride to create great customer experiences.  Who wants to do guesswork on such a critical component of their overall maintenance operations?  Nobody.  How do we connect this endeavor to the overall business?  UpKeep ambassadors know how to do that in a real and practical way.

This episode covers all of it and gets us all excited about the CMMS journey ahead knowing we’ve got the right resources, the right people, and the right knowhow to get you there.

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The Reliability Balancing Act of culture, asset management, & collaboration with guest Mina Soliman

Mina Soliman joins Greg on CMMSradio for a wide-ranging discussion covering maintenance, reliability, and cultural perspectives. Mina expressed his anticipation for the Reliable Plant and Machinery Lubrication Conference in Chicago (June 3-6, 2024), emphasizing the collaborative environment it fosters.

We talked about he potential pitfalls of prioritizing asset management over reliability, stressing the interconnectedness of both aspects. He touched upon cultural differences in how organizations approach these concepts and the need for a balanced perspective.

The growing recognition of certifications in the maintenance and reliability field, noting how cultural attitudes towards certifications are evolving, is important to Mina. He highlighted the increasing value placed on certifications by companies and individuals, reflecting broader shifts in cultural perceptions within the industry.

The conversation stresses the importance of cultural understanding and collaboration in the maintenance and reliability field and throughout all of industry.

In the fun questions segment Mina shared his fondness for jazz music and his passion for fishing, particularly in the diverse waters of his region and the international fishing championship in the Red Sea!!

Keep an ear out for Mina’s perspectives on work-life balance, emphasizing the need for effective time and priority management to maintain this balance.

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Purpose Beyond Product: Nurturing People & Brands to Achieve Operational Excellence with John Morris

We had John Morris, of Club Colors, on CMMSradio to discuss his experience and insights around the importance of operational excellence and how purpose over product – and PEOPLE – are at the center of pretty much everything. Look out for the segment on error rate reduction (very CMMS and maintenance centric).

John was one of our inspirations for starting the podcast – He’s an expert-level podcaster with a passion that shines through.

Here are the main topics:

• People Over Process
• Operational Excellence
• Purpose-Driven Approach
• Branding’s Influence
• Work-Life Harmony
• Entrepreneurial Spirit
• Promoting Others
• Continuous Improvement

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Cultural Influences and Perspectives in Maintenance and Reliability with Sanya Mathura

We love conversations like this!! A total blast connecting with Sanya for this real and practical discussion about Cultural Influences and Perspectives in maintenance and reliability.

This episode features Sanya Mathura of Strategic Reliability Solutions, Ltd featuring a discussion about various aspects of maintenance and reliability practices within organizations, the implementation of computerized maintenance management software (CMMS), and the realities of sensor monitoring.

Cultural impacts and how they play out. What is STEM? Wait, there’s now an “A” in STEM? We learn about Sanya’s New Book! She has written several books and is renowned for her knowledge in the lubrication space as a path toward ultimate reliability!!

We chat about the importance of self-care! Plus, loads of fun conversation around Sonya’s journey and some fun personal insights at the “fun questions” segment.

• Involving teams and individuals in the CMMS implementation process 
• Overcoming resistance to change 
• The value of effective communication
• How food helps engage participants
• Demonstrating the value of CMMS to team members
• The fundamentals of sensor monitoring
• Achieving work-life balance, drawing from Sanya’s experiences

Tune in and get some valuable insights and practical advice for individuals and organizations seeking to optimize maintenance and reliability practices while prioritizing employee well-being and engagement.

Connect with Sanya on LinkedIn or head over to www.strategicreliabilitysolutions.com and be sure to grab Sanya’s new book (it’s in the episode and on the website).

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Getting to know the Umbrava FM Solution and Broadway National with guest Joe Reda

Here’s another awesome episode where we get to learn about Umbrava, a Facilities Management Ecosystem and CMMS, and Broadway International, with Joe Reda joining us to share the background, how it started, why it started, what this really dos for the FM and CMMS space, the people and the processes – Everything we like to hear about when it comes to journey stories to help you on your CMMS journey. Thank you, Joe Reda, for the great discussion and participating in the fun questions segment.

This is built on 30+ years of real-world experience so it’s well grounded in the right workflows with a focus on delivering outcomes. We cannot wait to see this journey continue and unfold. If you want to connect with Joe Reda, he’s on LinkedIn or connect at joe@umbrava.com to start your own journey!!

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Racing Toward Electrical Excellence: Skilled Trades, Business, Winning Strategies with Doug Winston

Racing Toward Electrical Excellence: Skilled Trades, Business, Winning Strategies with Doug Winston!!! #98 dropping truth bombs in this episode. Buckle up and tune in!!

Thank you, Doug, for joining CMMSradio to share these real, raw, and practical insights!

In this episode, Doug Winston, the President of D&M Electrical Contracting, Inc., shares his journey story including how it all started (several racing stories), insights into the skilled trades, the business of electrical contracting, his passion for racing cars and addressing the skilled trades gap.

Key Points:

• Passion for Racing & Linking Racing to Business
• Bring Back the Trades, Inc
• Reverse Sponsorship
• The Skilled Trades Gap
• Apprenticeships in The Skilled Trades
• Metrics in Business – You’ll Love These!!

This episode offers a unique blend of personal anecdotes, professional insights, and a passionate call to revive the skilled trades, making it a must-listen for anyone interested in the electrical contracting industry, maintenance management, business strategies, and the future of skilled labor in America. We get into the typical “fun” questions as well to shine a light on Doug’s perspectives.

D&M Electrical Contracting, Inc.: https://www.dmelectrical.com/

Bring Back the Trades: https://bringbackthetrades.org/

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Manufacturing Marvels – The Journey, Skilled Trades Gap, the Metallica Experience with Hallie Haupt

WARNING Heavy Metal and Manufacturing Ahead!!!

This AWESOME episode features Hallie Haupt, Director of Marketing at IQ Manufacturing, sharing her journey into (and in) the #manufacturing industry. She joined Greg Christensen, the Host of CMMSradio, to discuss her background, and the challenges created by the skilled trades gap in the manufacturing space, and – Wait for it – Her exciting Heavy Metal experience at a #Metallica concert (2 different days) in Detroit.

Key Points:

• Hallie’s Background: From studying media and communication to finding her passion in the manufacturing industry.
• Manufacturing Journey: Joining a small shop and later moving to IQ Manufacturing.
• Discovery of Interest: A pivotal moment in college that ignited her interest and led her to pursue a career in the manufacturing industry.
• Favorite Aspects of Manufacturing: Witnessing the transformation of raw materials into intricate parts and the industry’s dynamic nature.
• Skills Gap Discussion: The skills gap in manufacturing with experienced professionals nearing retirement.
• METALLICA – METALLICA – METALLICA

Thank you, Hallie, for this amazing conversation and the work you do!

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Unlocking Success in Asset Management and Maintenance: A Discussion with Tom Moriarty on CMMSradio

In this episode, Tom Moriarty, a recognized expert in leadership, asset management, engineering, and reliability, discusses key aspects of successful asset management and maintenance practices on CMMSradio. The conversation highlights the foundational role of organizational leadership and the importance of accountability in implementing effective processes, emphasizing the challenge organizations face in sustaining positive practices and the need for continuous improvement.

We touch on the relationship between customers and CMMS vendors stressing the need for customers to be educated about good asset management and work management processes before selecting a CMMS solution.

Talking Points:

• Five key steps for successful asset management and maintenance practices
• Accountability and leadership capability within organizations
• The relationship between customers and CMMS vendors
• The role of Certified Maintenance and Reliability Professionals (CMRPs) in the industry
• Tom’s favorite music, sport/hobby, and perspective on work-life balance
• A special offer to CMMSradio listeners for Tom’s new online course

…and more.

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Mastering CMMS Success Strategies Challenges and Celebrating Wins with Hank Kocevar CMRP

The podcast episode encapsulates a wealth of knowledge from expert guest Hank Kocevar, offering a holistic view of CMMS challenges, strategies for success, and personal anecdotes. From overcoming adoption hurdles to celebrating successes, and from data utilization to striking a work-life balance, we get a roadmap for organizations and individuals navigating the intricate landscape of maintenance and reliability. As the maintenance industry continues to evolve, these insights serve as a valuable guide for those seeking to master the complexities of CMMS implementation and maintenance excellence. Thank you, Hank Kocevar for joining Greg, Host of CMMSradio, for this conversation and for sharing your insights.

Tune in to this episode where Greg and Hank discuss:

• CMMS Challenges and Adoption
• Clear Expectations and Celebrating Success
• Data Utilization for Improvement
• Achieving Work-Life Balance Insights

and more.

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Winging It with Corey Dickens, CMRP Interviewing the host of CMMSradio & Special announcement

Corey Dickens, CMRP joined CMMSradio with a twist – He interviews Greg, the Host of CMMSradio, to gather the backstory around his CMMS journey. There’s a special announcement as well. You’ll know it when you see and hear it. Here’s a hint: Raleigh.

Corey wanted to change roles, and be the host, for his third appearance on the podcast – This was a fun episode with no prep – our favorite style to assure a real conversation with no preconceived notions going into it. That’s how the real-world works, right!! Thank you, Corey, for doing an amazing job at “guest host” and for proposing this idea.

• We’ll find out the First CMMS Greg used
• There’s a Splash of Puns
• Building our own CMMS platform & going to market
• CMMS work arounds
• How chasing the elusive win-win gets the best outcomes

and much more

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Talking Data Healthcare Maintenance and Beyond with Charles Gellman CEO of HiDOHealth on CMMSradio

Just in time for 2024 here’s an Episode featuring Charles Gellman of HiDOHealth talking about data, healthcare, maintenance, and beyond. Thank you, Charles, for joining Greg Christensen for this episode for us all to learn about Hido Health and to get your insights on data. This was a fun and informative conversation!! Let us know your favorite takeaway from this episode.

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How Maintenance Mindset and Culture Influence CMMS and Overall Maintenance Success with JD Solomon

Thanks for tuning in to CMMSradio – Today we’re joined by the author of Facilitating with Finesse and Communicating to Decision Makers, JD Solomon, PE, CRE, CMRP.  JD has an extensive background in the maintenance and reliability space, a Six Sigma Black belt, certified reliability engineer, certified maintenance and reliability professional (the coveted CMRP credential), with the education and experience to drive value – JD Solomon, welcome to CMMSradio! 

***This episode is sponsored by UpKeep

***Schedule your custom discovery session here:  https://upkeep.com/cmmsradio/

• How did it all start and what’s the family influence behind your journey?
• What are your views on maintenance mindset and what does that concept mean to you?
• How dies culture play a role?
• What are the most common barriers to CMMS implementation and adoption success?
• What are the concerning trends you’re seeing in the industry today?
• What about exciting and promising trends like #AI, Industry 4.0, or the like?
• There are a few fun questions at the end.

If you want to get in touch with JD Solomon he’s active on LinkedIn and you can visit JD Solomon, Inc. at https://www.jdsolomonsolutions.com to get help with your project.

JD’s technical background includes an undergraduate engineering degree, a masters degree in finance, and a professional certificate in risk & strategic decisions.  He is a Certified Reliability Engineer (CRE), a Certified Maintenance and Reliability Engineer (CMRP), and Six Sigma Black Belt, and certified in Lean Management. JD has served and led numerous infrastructure, environmental, and economic development boards & commissions.

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The TRUTH with Matt Knuth on Sensor Monitoring and Maintenance Management Technology Barriers

Hold on to your hat – This is an episode loaded with truth when Matt Knuth of SPM Instrument joined #CMMSradio for a REAL AF discussion about technology in the maintenance and reliability space.  He’s passionate about driving value for clients and is willing to do it right.  He’s helping clients avoid the hype and get results while calling “hogwash” on the shiny new tech that fails to bridge the gap between technology, people, and the business as a whole, being oversold and mostly hype.  

“Regulators, mount up!”  The Knuth is on the loose telling the Truth!! 

***This episode is sponsored by #UpKeep – Schedule your discovery session here:  https://upkeep.com/cmmsradio/ and learn what UpKeep can do for you!!

Greg and Matt discuss the importance and complexities of working with technology such as IoT sensor monitoring and computerized maintenance management software (CMMS) in the maintenance industry. We consider the disconnect between different levels of an organization and stress the importance of having the right people involved in decision-making processes. 

An interesting conversation revealing Matt’s position on the matter, suggesting a needed shift from tech-based to asset-based approach, taking into account the human and cultural element in implementing new technology.

• Avoid implementing technology before understanding its full implications and utility for the business.
• Consider the cost-effectiveness of new technology, not just the upfront cost but also potentially unnecessary subscription fees.
• Work from the ground up, involving experienced workers in decision-making processes and considering their input invaluable.
• There is a need to expand the culture and language of organizations, making maintenance strategies more inclusive and understandable to all involved.
• Data itself is not as valuable as relevant, purposeful data that contributes to actionable, positive changes.
• It’s important not to rush the implementation of the Internet of Things (IoT) or other tech-based strategies; instead, patience and careful planning should guide the process.

If you want to get in touch with Matt, be sure to connect with him on LinkedIn. It’s Matthew Knuth. 

linkedin.com/in/matthewknuth

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Why get a CMMS and Bringing the Best Ideas to Light with Corey Dickens CMRP of Brightly

In this episode, Corey Dickens, a seasoned Senior Solutions Consultant at Brightly (a Siemens company), returns to CMMSradio and shares practical insights into CMMS for manufacturing. As a Certified Maintenance and Reliability Professional (CMRP), Corey stresses the alignment of CMMS strategies with long-term business goals and realistic expectations during implementation. The episode explores Brightly’s evolution, showcasing its commitment to diverse industries. Part two highlights the upcoming Illuminate event, an annual conference fostering peer-to-peer support and real-world experiences. Corey’s expertise and the glimpse into Brightly’s trajectory make this episode a must-listen for those in manufacturing or intrigued by CMMS solutions. Don’t miss the Illuminate event, offering a discount for Brightly clients. 

Connect with Corey on LinkedIn for more insights into Brightly’s offerings.

• Strategic Alignment: Corey stresses the importance of aligning CMMS solutions with long-term business strategies, emphasizing understanding clients’ overarching objectives.
• Certification Impact: As a CMRP, Corey highlights how his certification bridges the gap between client needs and Brightly’s capabilities, focusing on data-driven decision-making in maintenance.
• Realistic Expectations: Corey underlines the significance of setting realistic expectations, building trust with solution providers, and educating decision-makers on the tangible value of CMMS during the selection process.
• Post-Implementation Optimization: Corey discusses scenarios post-implementation, demonstrating a commitment to helping clients continuously optimize system usage, whether through expansions or assisting new maintenance managers.
• Illuminate Event: Illuminate, Brightly’s annual event, emerges as a significant platform for clients, fostering networking, peer-to-peer support, and the sharing of valuable experiences within a supportive community.

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