
How We Think About Reliability Is Important
Getting on an airplane we think about the very low probability of failure during the flight duration. This is how we think about reliability.
When buying a car we think about if the vehicle will leave us stranded along a deserted stretch of highway. When buy light bulbs for the hard to reach fixtures we consider paying a bit more to avoid having to drag out the ladder as often.
When we consider reliability as a customer does, we think about the possibility of failure over some duration.
And, we really don’t like it when something fails sooner than expected (or upon installation). [Read more…]