Customer expectations

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Categories: Terms

The perceived value or benefit a customer seeks when purchasing an item.

Customer and market analysis
The evaluation of customer expectations concerning reliability performance. Plus the evaluation of reliability performance of other solutions available in the market. Customer and market analysis provides customer expectation information related to reliability performance.
Design for six sigma
A set of techniques and tools for process improvement. Six sigma is characterized by five steps: define, measure, analyze, improve, and control (DMAIC). Design for six sigma expands on six sigma to include a focus on customer expectations or requirements to inform design decisions. It is also a set of tools to solve problems using a define, measure, analyze, design, and verify (DMADV) process. It is a methodology to design robust solutions. Meaning that items can withstand a wide range of applied stress without failure.
Design for X
The deliberate creation of an item by considering and facilitating its capability to meet X business and customer expectations. X may be manufacturing, reliability, serviceability, environment, sustainability, or some other category. Design for X provides a framework for and an intentional focus on a specific set of considerations during the design process.