Decision Type: Priority
Categories: Methods
The evaluation of customer complaints, product returns, and associated data for a specified period of time since initial product launch.
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by Fred Schenkelberg Leave a Comment
The evaluation of customer complaints, product returns, and associated data for a specified period of time since initial product launch.
« Back to Glossary IndexI am the reliability expert at FMS Reliability, a reliability engineering and management consulting firm I founded in 2004. I left Hewlett Packard (HP)’s Reliability Team, where I helped create a culture of reliability across the corporation, to assist other organizations.
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