Field data analysis

Categories: Methods

The mathematical and/or graphical analysis of time-to-failure data of items in use by customers. Analysis of field data enables an estimate of the actual field time-to-failure distribution or failure rate.

Warranty management
A process to establish the terms of a product’s warranty, including duration and policies on replacement, repair, or compensation. Warranty management may also include the oversight and operation of call centers and repair centers, financial analysis, and the reporting of warranty accruals and expenses, field data analysis, and related warranty establishment and servicing activities. The goal is to provide oversight and administration of product warranty-related policies and activities.