Fundamentals of Metric Monitoring
podcast episode with speaker Fred Schenkelberg
Following along the idea stated by Lord Kelvin, “…when you can measure what your are speaking about, and express it in numbers, you know something about it…”, we have organizations measuring reliability performance. Not that measuring something is managing it, those are two different activies. Yet, using various metrics that we track on a regular basis does provide some useful information if done well.
Let’s explore a few ways that I’ve seen reliability metric monitoring. Let’s also examine a simple process to establish, maintain, and end metrics. Measuring something has an expense, so it must also provide value. If the value is not there, or it’s not useful for making decisions, then either improve the metric system or end the metric.
