The F in the FINESSE fishbone diagram stands for Frame. Effective communication requires systems thinking. That’s the good news for most technical professionals – you do not need to be perfect but only need the cause-and-effect bones of FINESSE to work together. These are three tips to help you develop the frame.

Use “The Greatest Fear”

Focusing on your greatest fear is an alternative way to frame a problem. Framing the problem is also the first step in effective communication using the FINESSE approach for problems with high levels of complexity and uncertainty. [Read more…]