
Why Build a Quality Management System?
A business management system needs a quality management system built to make customers happy.
Every company already has a business management system they use to deliver products or services. If you want to be a more profitable business, you need to continually create a better management system.
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It took a long time to understand why a business in the same market did better than other businesses. Every one thought it was due to better marketing, or access to more capital. But it was not. It was simply that one business had products that better suited customer needs. The best product always gains most market share and makes the biggest profits. Which is why a business management system needs a quality management system that improves their products.