
ENSURING YOUR MANAGEMENT DESIGN-IN OPERATIONAL EXCELLENCE TO GUARANTEE THE LASTING SURVIVAL OF YOUR COMPANY IS WHY QUALITY GURU W. EDWARDS DEMING ASKED HIS FAMOUS “WHAT?” AND “HOW?” QUESTIONS.
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Deming would expect that managers had a solid answer to the question: “If you want your company to reach Operational Excellence in the next five years, then explain to us all, EXACTLY HOW will you do it?”
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