Customer

Decision Type:

Method Category:

Categories: Terms

A person or organization which may or does receive a product or service.

Containment
An interim action(s) to minimize effects on customers of defects until corrective action(s) are implemented.
Continuous flow manufacturing
Material moving one piece at a time, at a rate determined by the needs of the customer, in an uninterrupted sequence.
Field failure
A failure that occurs after transfer of ownership or operation from the manufacturer to a customer.
Field data analysis
The mathematical and/or graphical analysis of time-to-failure data of items in use by customers. Analysis of field data enables an estimate of the actual field time-to-failure distribution or failure rate.
Production reliability acceptance testing
Testing performed to measure any degradation in the reliability of a product over the course of production or to assure that products being delivered meet customer’s reliability requirements and/or expectations.