Soft Skills and Communication in Maintenance Management Plus NEWS about SMRP 2024

Why do FMs switch their CMMS systems?  It happens across verticals – in retail stores, healthcare facilities, educational institutions or office building operators – for a multitude of reasons.  That’s why Basant Singhatwadia of Facilio joined CMMSradio – to discuss the CMMS customer experience, what clients want, and the surrounding influences that drive CMMS and FM success. Thank you, Basant, for a great conversation!!

Greg interviews Basant Senghatwadia, Director of Customer Success and Strategy at Facilio, a company that provides modern property operations solutions. They discuss insights from the FMI conference, particularly the impact of the recently ratified AIM Act on compliance in refrigeration management. Basant emphasizes the importance of CMMS (Computerized Maintenance Management Software) in addressing compliance issues and improving customer service. Greg asked “Why do facilities managers switch CMMS systems?” It’s often due to vendors not listening to the users’ concerns, leading to frustration. We also touched on the significance of mobile applications for technicians and managers, the need for effective training materials to ease technology adoption, and the challenges of implementing new systems in large organizations. Basant advocates for a phased approach to deployment, ensuring stakeholder involvement and addressing real-world complexities.

• Insights from the FMI conference
• How grocery & convenience stores are using CMMS for compliance
• Tailoring CMMS to exactly deliver to customer expectations
• Significance of mobile apps for technicians and managers
• Emphasis on effective training to facilitate technology adoption
• Maximizing usage of your CMMS
• Connecting people, processes and systems
• The role of low-code/no-code in fast-tracking product evolution
• Phased approach to deployment