The Importance of Roles & Responsibilities

How often to you find people duplicating work, or work not being completed? What about tasks being started by one person, to be completed by another?

As organizations continue to do more with less, ensuring everyone is on the same page and pulling their weight becomes increasing important. The lines of communications, expectations, and alignment on achieving the vision of the organization are critical to the success of a maintenance department.

Often most people are put into positions without fully knowing what they are responsible for and accountable for.

Defined Roles and Responsibilities provides clarity, alignment, and expectations to those executing the work and keeping our plant running. Roles & Responsibilities enables effective communications between the various groups, facilitating the full integration of the department and organization.

A simple approach to establishing Roles & Responsibilities is to host a Roles & Responsibilities Workshop. This workshop guides the team through the best in class process and targets the organization is seeking to achieve, and allows for a challenge and build sessions on who will be responsible and accountable, consulted and informed (RACI).

The second part of the workshop is to establish the proper meeting structure for the maintenance department. Striking the right balance of meetings may determine the success of the maintenance department and ultimately the organization.

Roles and Responsibilities sound simple, but when clarity is provided, exceptional results can occur. More than a few sites that went through this exercise were able to increase engagement of their craft, supervisor, planners, and the operations team. The sites shifted from a reactive to a proactive organization, through Planning & Scheduling, Storeroom Optimization, and an effective Equipment Strategy. They found the time to focus on these critical areas, once that clarity was provided and they were aligned.

Eruditio Links:

• Eruditio, LLC
• A Smarter Way of Preventative Maintenance – Free eBook
• Maintenance Planning & Scheduling: Planning for Profitability Video Course

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