Accendo Reliability

Your Reliability Engineering Professional Development Site

  • Home
  • About
    • Contributors
  • Reliability.fm
    • Speaking Of Reliability
    • Rooted in Reliability: The Plant Performance Podcast
    • Quality during Design
    • Critical Talks
    • Dare to Know
    • Maintenance Disrupted
    • Metal Conversations
    • The Leadership Connection
    • Practical Reliability Podcast
    • Reliability Matters
    • Reliability it Matters
    • Maintenance Mavericks Podcast
    • Women in Maintenance
    • Accendo Reliability Webinar Series
    • Asset Reliability @ Work
  • Articles
    • CRE Preparation Notes
    • on Leadership & Career
      • Advanced Engineering Culture
      • Engineering Leadership
      • Managing in the 2000s
      • Product Development and Process Improvement
    • on Maintenance Reliability
      • Aasan Asset Management
      • CMMS and Reliability
      • Conscious Asset
      • EAM & CMMS
      • Everyday RCM
      • History of Maintenance Management
      • Life Cycle Asset Management
      • Maintenance and Reliability
      • Maintenance Management
      • Plant Maintenance
      • Process Plant Reliability Engineering
      • ReliabilityXperience
      • RCM Blitz®
      • Rob’s Reliability Project
      • The Intelligent Transformer Blog
    • on Product Reliability
      • Accelerated Reliability
      • Achieving the Benefits of Reliability
      • Apex Ridge
      • Metals Engineering and Product Reliability
      • Musings on Reliability and Maintenance Topics
      • Product Validation
      • Reliability Engineering Insights
      • Reliability in Emerging Technology
    • on Risk & Safety
      • CERM® Risk Insights
      • Equipment Risk and Reliability in Downhole Applications
      • Operational Risk Process Safety
    • on Systems Thinking
      • Communicating with FINESSE
      • The RCA
    • on Tools & Techniques
      • Big Data & Analytics
      • Experimental Design for NPD
      • Innovative Thinking in Reliability and Durability
      • Inside and Beyond HALT
      • Inside FMEA
      • Integral Concepts
      • Learning from Failures
      • Progress in Field Reliability?
      • Reliability Engineering Using Python
      • Reliability Reflections
      • Testing 1 2 3
      • The Manufacturing Academy
  • eBooks
    • Reliability Engineering Management DRAFT
  • Resources
    • Accendo Authors
    • FMEA Resources
    • Feed Forward Publications
    • Openings
    • Books
    • Webinars
    • Journals
    • Higher Education
    • Podcasts
  • Courses
    • 14 Ways to Acquire Reliability Engineering Knowledge
    • Reliability Analysis Methods online course
    • Measurement System Assessment
    • SPC-Process Capability Course
    • Design of Experiments
    • Foundations of RCM online course
    • Quality during Design Journey
    • Reliability Engineering Statistics
    • An Introduction to Reliability Engineering
    • An Introduction to Quality Engineering
    • Process Capability Analysis course
    • Root Cause Analysis and the 8D Corrective Action Process course
    • Return on Investment online course
    • CRE Preparation Online Course
    • Quondam Courses
  • Webinars
    • Upcoming Live Events
  • Calendar
    • Call for Papers Listing
    • Upcoming Webinars
    • Webinar Calendar
  • Login
    • Member Home

by Adam Bahret 1 Comment

Reliability Stakeholders

Reliability Stakeholders

Get to Know Your Realibility Stakeholders

Understanding the reliability stakeholders in an organization is an interesting exercise.

Who are they?

  • Executive management
  • Business unit
  • Sales
  • R&D
  • Quality
  • Manufacturing

It’s easy to look at each of those and say “They all could easily get by and appear successful even if a product has moderate to poor reliability”. You could also state that ” Reliability is a key factor to success in their role”

The difference is how the company culture approaches reliability ownership.  Who owns the results? These are the stakeholders.A stakeholder is a person that has an interest/concern in an organization. In the context of reliability stakeholder is the person who receives value from a product being reliable.

The Stakeholder Framework

The stakeholder framework is the basis upon which an organization is structured.  The motivation for the stakeholder or any related party could be documented in a graphic just as easily in a written description.  It illustrates how different elements of an organization interact with each other. The organizational value framework will help us understand how an organization creates value and internally motivates its personnel. What is value? Value is a measure of the benefit provided by a system to a stakeholder. This is the most important element of reliability. All engineers need to be able to understand the relationship every engineering activity has with value.

IMG_0008

Shareholders, not stakeholders, are generally not running the organization. They will often appoint experts to represent their interests. Within an organization this is management. Management coordinates the efforts of people to accomplish goals and objectives directing resources. Management is the proxy for the stakeholders who represent their interests and set the culture of the organization. This is their role. If management cannot influence culture, they are ineffective. All reliability based product‘disasters’ have emanated from organizational cultures that were created by management. This means that targeting other people to change culture is pointless. In the same way shareholders need to appoint management experts to run the organization, these management experts need to appoint others to undertake ‘technical’ work following their directives.

-Adam

 

Filed Under: Apex Ridge, Articles, on Product Reliability

« The Recipe for RCM Success!
Is Warranty Big Data? »

Comments

  1. omar says

    August 11, 2017 at 7:36 AM

    great info
    Thanks

    Reply

Leave a Reply Cancel reply

Your email address will not be published. Required fields are marked *

Article by Adam Bahret
in the Apex Ridge series

Join Accendo

Receive information and updates about articles and many other resources offered by Accendo Reliability by becoming a member.

It’s free and only takes a minute.

Join Today

Recent Articles

  • Terrorism Risk Insurance Act Exclusions: Gray Coverage Areas
  • Why Total Productive Maintenance Is The Answer To Reliability-Centered Culture
  • 17 Powerful Insights on Effective Communication Using FINESSE
  • Surprising Insights from Simple Run Charts
  • Risk is Round

© 2023 FMS Reliability · Privacy Policy · Terms of Service · Cookies Policy

This site uses cookies to give you a better experience, analyze site traffic, and gain insight to products or offers that may interest you. By continuing, you consent to the use of cookies. Learn how we use cookies, how they work, and how to set your browser preferences by reading our Cookies Policy.