on Product Reliability

A recent forum post included the notion that many engineers and managers developing products or maintaining equipment have knowledge apathy concerning reliability. “They don’t care!” was the poster’s words. Has this happened? Have we lost the ability to care about reliability?

Reliability Understanding

In a course I teach on reliability engineering management I ask my students to find an advertisement using reliability as a central theme or claim. This isn’t very hard to do, and I’ve regularly been surprised at the range of uses advertising finds around the concept of reliability. ‘Reliable Movers’ claims to reliably and safely move your belongings to your new home. A reliable shotgun ammunition-loading device suggests each shell will fire reliably. And, many other advertisements use the basic concepts of consistent, repeatable, safety, and trustworthy via the term reliable or reliability. There is a common and good association with reliability. [Read more…]

Years ago I had the opportunity to assess the reliability programs of two organizations. They made similar products for different segments of the market, and they both had about the same size an organization. Two years previously, both organizations lost the reliability professional from their staffs. Furthermore, both teams were located in one building, one upstairs and the other downstairs, which made scheduling the assessment interviews convenient.

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I write quite a bit about reliability and have plans to write quite a bit more. I have looked to prolific authors in our field with admiration and respect: Wayne Nelson, Patrick O’Connor or Terrence O’Hanlon, they all share so much knowledge. They make the subjects and material clear and accessible. They have in large part helped me all throughout my career by enabling my ability to solve problems and create value.

Of course, there are many others that have contributed to my career and my approach to engineering. My colleagues, managers, and mentors have each helped to educate and develop my skills and approach. Every single client has also contributed. As many of you have heard from me, I learn from every encounter and feel very fortunate to have a career that enables such wonderful exploration and learning as part of my day-to-day work. [Read more…]