
Since launching my Root Cause Analysis class just over 5 years ago, I count myself remarkably fortunate to have been a part of the learning journeys of the 14,000+ students who have taken it. And a welcomed part of teaching courses online is fielding questions that come from students. In addition to clarifying for them various technical points of the course, I also get a “behind the curtains” look at the general training gaps in the quality profession. Afterall, that one student’s question may be in lingering in the minds of countless other quality professionals as well.
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