
Continuous improvement doesn’t happen in a vacuum. To raise the quality, reliability, and performance of their products and processes, organizations must look beyond their own four walls.
Benchmarking — the practice of studying others to improve your own performance — is a foundational tool for competitive advantage.
Whether comparing products, processes, or management systems, effective benchmarking helps organizations discover new ideas, set realistic goals, and accelerate improvement.
Let’s take a step back and explore the basics of benchmarking: what it is, how it works, and why it matters.
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