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Home » Archives for Fred Schenkelberg

Fred Schenkelberg — Thought Leader

Author of CRE Preparation Notes, Musings", NoMTBF, multiple books & ebooks>, co-host on Speaking of Reliability>/a>, and speaker in the Accendo Reliability Webinar Series.


This author's archive lists contributions of articles and episodes.

About Fred Schenkelberg

I am the reliability expert at FMS Reliability, a reliability engineering and management consulting firm I founded in 2004. I left Hewlett Packard (HP)’s Reliability Team, where I helped create a culture of reliability across the corporation, to assist other organizations.

by Fred Schenkelberg Leave a Comment

QDD 191: Shannon Cummings on Why Marketing Should Be in the Room Before the First Prototype (A Chat with Cross-Functional Experts)

QDD 191: Shannon Cummings on Why Marketing Should Be in the Room Before the First Prototype (A Chat with Cross-Functional Experts)

Shannon Cummings on Why Marketing Should Be in the Room Before the First Prototype (A Chat with Cross-Functional Experts)

You’ve probably been there: a team of brilliant engineers, a clear roadmap, and months of work, only to launch a product that no one uses. The customer needs were never fully understood. Marketing showed up too late. The “why” got lost in the “how.”

This isn’t a failure of talent. It’s a failure of process. And more often than not, it’s because marketing (so often seen as a “support” function) wasn’t part of the conversation until it was too late.

In this episode, Dianna Deeney speaks with Shannon Cummings, a seasoned product and marketing strategist who’s spent his career bridging the gap between Marketing, Product, and Engineering. He’s launched life-changing medical devices, cut development time in half, and done it all by bringing marketing into the room before the first prototype.

This interview is part of our series, “A Chat with Cross Functional Experts”. Our focus is speaking with people that are typically part of a cross-functional team within engineering projects.

About Shannon

Shannon Cummings is a seasoned product and marketing strategist who helps organizations bring clarity to complex markets and build products that truly resonate with customers. He’s known for bridging the gap between Marketing, Product, and Engineering: translating customer insight into actionable product direction and strengthening cross‑functional alignment.

What Shannon and Dianna Talk About

Shannon doesn’t just talk about alignment. He lives it. He shares how early customer insight, shared processes, and intentional collaboration aren’t just “nice to have”. Instead, they’re essential for building products that matter.

You’ll walk away with:

  • A clear framework for involving marketing early in product development
  • Real-world examples of how cross-functional teams achieve breakthrough results
  • One actionable step you can take today to reduce misalignment and build better products, faster

This isn’t about adding more meetings. It’s about building smarter teams, where everyone speaks the same language, and everyone is working toward the same goal.

[Read more…]

by Fred Schenkelberg Leave a Comment

Using AI to Detect and Assess Imminent Failure

Using AI to Detect and Assess Imminent Failure

Using AI to Detect and Assess Imminent Failure

podcast episode with guest speaker Alexander Bell

Complex systems, such as automobiles, contain many moving parts that can lead to failure from a variety of causes and failure modes. AI can utilize system data recorded over time to automatically alert us to imminent failure and identify root causes.

Decision Trees are a relatively simple and popular AI tool, that can quickly learn and assess key variables and their interactions which contribute to an outcome such as system failure. They are fast to create, easy to interpret and can help us identify failure modes.

In this webinar, we will look at the basics of decision tree modelling and consider a simple demonstration of its application to assess imminent failure in automobiles. [Read more…]

by Fred Schenkelberg Leave a Comment

Fundamentals of Supplier Reliability

Fundamentals of Supplier Reliability

Fundamentals of Supplier Reliability

podcast episode with speaker Fred Schenkelberg

Many products include items designed and manufactured by another company. Few is any make their own screws or capacitors found in their product. We rely on our suppliers to create items we can incorporate into our product offerings.

When a supplied item fails, say a power supply, the customer notices the product is not working, your product, not necessarily the faulty power supply. Your brand takes the hit and pays the price of the failure.

Let’s explore how to work with suppliers to ensure the supplied items will meet or exceed your reliability expectations. It’s not as simple as requiring a set of tests or warranty contracts; it is the relationship you build with the supplier and understanding the supplier’s reliability, maturity, and capability.

[Read more…]

by Fred Schenkelberg Leave a Comment

The Relationship Between Reliability Goals and Confidence

The Relationship Between Reliability Goals and Confidence

We establish reliability goals and measure reliability performance.

They are not the same thing. Goals and measures, while related, are not the same nor serve the same purpose. [Read more…]

Filed Under: Articles, NoMTBF

by Fred Schenkelberg Leave a Comment

Yet Another Confused MTBF Definition

Yet Another Confused MTBF Definition

Just when I thought we had experienced every possible MTBF definition confusion, here’s another.

This one is courtesy of the thread concerning the impact on reliability when adding redundancy to a system. [Read more…]

Filed Under: Articles, NoMTBF

by Fred Schenkelberg Leave a Comment

Fundamentals of Product Warranty

Fundamentals of Product Warranty

Fundamentals of Product Warranty

podcast episode with speaker Fred Schenkelberg

A product warranty is a form of guarantee that if the product doesn’t work, it will be repaired or replaced. Yet, is this just marketing or is it smart business? Warranties are seemingly automatic with the purchase of an item, yet why do so many stores offer an ‘extended warranty’?

Let’s explore what warranties are and are not, plus why they even exist. How are the terms of a warranty set, and by whom? Also, analyzing warranty data is one way to learn how well a product is doing in the field.

[Read more…]

by Fred Schenkelberg Leave a Comment

Another Way to Spot Someone Confusing MTBF

Another Way to Spot Someone Confusing MTBF

In a Q&A forum, the response to a question concerning failure rate and repair times for a redundant system demonstrated yet another person confusing MTBF with something it is not.

The responder to the question mentioned that the reference to repair time implied the need for MTBF as a metric. Then went on to describe MTBF as the duration of repair time, which should not change given a redundant system over a non-redundant system. [Read more…]

Filed Under: Articles, NoMTBF

by Fred Schenkelberg Leave a Comment

Bought a House Due to Pokemon Go

Bought a House Due to Pokemon Go

[Note: I wrote and published this article in August 2016, almost 10 years ago. The overall house hasn’t failed yet some windows leak when it’s raining (replaced), the water heater and furnace have both failed (replaced, repaired), and we are enjoying the house as our home. And, while I do get out for walks, I do not play Pokémon Go anymore.]

Seriously, while out walking, listening to a podcast, and playing Pokémon Go, I found an open house to view. A week later our offer was accepted, and next week we close.

I  would not have been out walking that Sunday afternoon if not out playing Pokémon Go.

Glad there are no dangerous cliffs nearby. [Read more…]

Filed Under: Articles, NoMTBF

by Fred Schenkelberg Leave a Comment

QDD 185: Expected Value Makes Uncertainty Manageable

QDD 185: Expected Value Makes Uncertainty Manageable

Expected Value Makes Uncertainty Manageable

Product teams often face decisions where uncertainty meets cost, and the clock is ticking.

  • a manager asks for another test
  • finance flags the price
  • engineering hesitates because confidence is stuck at sixty percent.
  • The friction isn’t just about money; it’s about balancing risk, value, and time in a way that serves customers and protects the business.

That’s where expected value shines. It’s a lightweight decision tool that translates probability and impact into a single, comparable figure.

More important, it pairs nicely with a simple three-phase flow (frame it, investigate it, choose it) so your decision is not a hunch, but an informed step tied to evidence and project priorities.

[Read more…]

by Fred Schenkelberg 8 Comments

3 Ways to Improve your Reliability Program

3 Ways to Improve your Reliability Program

A Few Simple Ideas to Improve Your Reliability Program

Spending too much on reliability and not getting the results you expect? Just getting started and not sure where to focus your reliability program? Or, just looking for ways to improve your program?

There is not one way to build an effective reliability program. The variations in industries, expectations, technology, and the many constraints shape each program. Here are three suggestions you can apply to any program at any time. These are not quick-fix solutions, nor will you see immediate results, yet each will significantly improve your reliability program and help you achieve the results you and your customers expect. [Read more…]

Filed Under: Articles, NoMTBF

by Fred Schenkelberg Leave a Comment

5 Clues Using MTBF is Not Helping

5 Clues Using MTBF is Not Helping

Have you ever heard the claim that “We use MTBF, as it’s working just fine”?

They may be profitable and successful in the marketplace. Is MTBF serving them well?

Probably not.

One way help the folks claiming MTBF is alright is to illustrate using a better reliability metric may provide an improvement over using MTBF. Asking a few questions may find the inevitable chink in the MTBF armor.

  1. Any early failures due to supplier or assembly error?
  2. Any test design to check for how long the system will last?
  3. Ever notice maintenance seems to improve or degrade system performance?
  4. Did you fix the time frame for the calculation of MTBF?
  5. Do you plot and track the month to month changes in MTBF?

[Read more…]

Filed Under: Articles, NoMTBF

by Fred Schenkelberg Leave a Comment

Gear Talk

The podcast that connects maintenance & reliability professionals with reliable information, insights, and experts.

by Wes Cash of Noria Corportaion

[Read more…]

Filed Under: Podcasts

by Fred Schenkelberg Leave a Comment

Asset Management Visionaries®

Authentic reliability leaders who make a difference and create a better future that otherwise would not exist.

by the folks at the Association of Asset Management Professionals

[Read more…]

Filed Under: Podcasts

by Fred Schenkelberg Leave a Comment

Beyond Built

The Future of Facilities and Asset Management

By the folks at Accruent

[Read more…]

Filed Under: Podcasts

by Fred Schenkelberg Leave a Comment

Great Question

A Manufacturing Podcast

By the folks at the Endeavor Business Media’s Manufacturing Group

[Read more…]

Filed Under: Podcasts

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