
Approaches to Assess Customer Reliability Needs
Just asking a customer how reliable they want your product often provokes an honest answer. The customer, and you most likely, do not want any failures.
Failures are troublesome or in some cases dangerous.
You and your customers realize that not every unit produced will operate over a long and useful life. There is some chance that something will fail. The definition of ‘some’ is often vague. [Read more…]