Why the End of the Maintenance & Reliability Journey Is Never Over
I am often asked, what is the benchmark for a particular KPI. At first, I would quickly answer the target from the SMRP Best Practices Guide. Depending on the organization and the maturity, I would either see their faces light up or see them shut down. If they shut down, what momentum was present, quickly vanished. If they were meeting the target (and the KPI and supporting data checked out), the momentum would fade a bit, as they were hitting the target.