AI on the Frontline in A Smarter CMMS with MaintainX

In this episode CMMSradio talks with Roshan Satish, AI Lead at MaintainX, about how artificial intelligence is being thoughtfully integrated into maintenance workflows. They focus on empowering frontline workers, simplifying data tasks, preserving institutional knowledge, and enhancing CMMS usability—without replacing technicians. Roshan explains how their AI assistant uses real-world interactions, customer habits, and reliable sources to deliver helpful, validated support while avoiding common pitfalls like hallucinations or irrelevant answers.

Key Topics:

• Embedding AI in technician workflows
• Simplifying data entry and troubleshooting
• Capturing knowledge from experienced staff
• Ensuring AI answers are accurate and sourced