Separate Quality and Reliability Departments?
Kirk and Fred discussing the differences found between what is considered a “Quality” department issue, and what is a “Reliability” department issue.
Join Kirk and Fred as they discuss why and how divisions between quality and reliability departments are sometimes silos of political divisions in companies
- Why are there differences in how companies define and organize the quality and reliability functions in a company.
- Why some quality departments pride themselves on how quickly the product can be repaired and returned, and not preventing initial failures.
- Are these divisions more a hindrance than a help in making a reliable high quality product? Isn’t quality and reliability everyone’s job in the company?
Enjoy an episode of Speaking of Reliability. Where you can join friends as they discuss reliability topics. Join us as we discuss topics ranging from design for reliability techniques, to field data analysis approaches.
RELIABILITY -the quality of being trustworthy or of performing consistently well.”the car’s background gives me every confidence in its reliability”
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My (~amateur, since I am only at the start of studying mech. engineering) understanding is that a quality issue affects all (or most) of a production and is measureable in a relatively short timeframe. Reliability affects a smaller number/percentage of a production and is measurable in a larger timeframe. Although as a consumer/customer I see reliability as part of the overall quality of a product. Does that seem about right?
Fred Schenkelberg says
Hi Marius, seems about right with a minor adjustment. Reliability effects all products, as it is not just the ones that failure prematurely that exhibit ‘reliability’ it is those that survive that demonstrate reliability. Reliability is defined by engineers as the probability of survival over a duration for a specific function or set of functions within a stated set of environmental and use conditions.