Being Curious about Field Failures
Join Kirk and Fred as they discuss
- Kirk again takes apart a failed home appliance and finds a simple design error making a simple repair possible.
- The lack of curiosity about failures when calling a call center for help.
- A few ideas about creating curiosity around finding more information about field failures.
Enjoy an episode of Speaking of Reliability. Where you can join friends as they discuss reliability topics. Join us as we discuss topics ranging from design for reliability techniques, to field data analysis approaches.