Guest Post by James Kline (first posted on CERM ® RISK INSIGHTS – reposted here with permission)
Dianna Deeney in her piece in CERM Insights #362 notes that big data may provide the quality profession with more professional opportunities. Dr Anil Maheshwari in his book Data Analytics: Made Accessible specifically indicates that quality management will benefit from big data. (1)
There can be no doubt that big data is an important environmental change and challenge for most businesses. It changes the environment because with increased computer storage and computational power, companies can access and evaluate more and more information about process performance and customer satisfaction. It is a challenge because the field is relatively new, and management is still trying to understand how the information can best be applied.
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