Your Reliability Engineering Professional Development Site
Reliability Matters is a podcast on the subject of reliability of circuit assemblies. Reliability "best practices" and success stories are discussed. This podcast features interviews with experts in the electronic assembly industry.
All electronic production segments which effect product reliability are on the table. This includes contamination, coating, cleanliness assessment, inspection, building for harsh environments and more.
Since 2018, Reliability Matters has been building a knowledge vault, capturing the wisdom of industry experts for engineers everywhere.
In this special year-end episode, we celebrate the journey, the growth, and the community that made it possible.
Today, we’re continuing our dive into the world of contract manufacturing—a vital piece of the electronics ecosystem.
Joining me are two industry leaders who know this space inside and out. First, we have Daniel Stanphill, SMT Process Engineer at Aurora Boardworks, and alongside him, Sean Kincaid, President of K & F Electronics.
Both Daniel and Sean represent companies that provide contract manufacturing services to a wide range of customers, helping turn design concepts into dependable, production-ready circuit assemblies.
In this conversation, we’ll explore what makes for a successful relationship between contract manufacturers and their customers. We’ll talk about the types of customers they look for, the challenges they face in today’s manufacturing environment, and the common mistakes that can derail a project if not addressed early on.
Most importantly, we’ll dig into best practices that can help customers and manufacturers work together more effectively.
You may recognize Daniel and Sean. In addition to their day jobs, Daniel and Sean, along with Elias Malfavon Jr. are also co-hosts of the d-code podcast, where they share candid conversations and insights from across the electronics industry.
We’ll hear what inspired them to launch the show and how it ties into their mission of building stronger connections in this field.
So whether you’re an engineer, a buyer, or anyone working with contract manufacturers, this episode is packed with advice to help you navigate the process with confidence.
Daniel is an SMT Process Engineer at:
Aurora Boardworks
Sean is President of:
K & F Electronics
https://www.circuitboards.com
The next two episodes will be all about contract manufacturing, an area that can make or break the reliability and success of a product.
My guest on this episode is Raymond Novara, founder and owner of East End Assemblies, a U.S.-based contract manufacturer recognized for its focus on quality, customer service, and compliance with AS9100 and IPC standards.
During our conversation, I’ll be asking Raymond some key questions that every OEM should be considering:
If you’re an OEM evaluating partners, an engineer preparing to hand off a design, or someone interested in how contract manufacturers contribute to product reliability, this episode is packed with insights.
Raymond Novara’s Company:
East End Assemblies
https://eastendassemblies.com
This is the fourth of four episodes on the subject of soldering materials.
Today, we’re diving into a topic that’s reshaping how we think about thermal management, energy efficiency, and long-term performance in electronics manufacturing—low temperature soldering.
Joining me is Dr. HongWen Zhang, Principal Metallurgist and R&D Manager of the Alloy Group at Indium Corporation.
Dr. Zhang is not only a seasoned materials scientist with a Ph.D. in materials science and engineering, a Master’s degree in materials science and engineering and in mechanical engineering and a Bachelor’s degree in metallurgical physical chemistry he’s also the co-inventor of Durafuse, a groundbreaking family of solder alloys that are redefining what’s possible at low reflow temperatures—which, reportedly, does not compromise reliability.
In this episode, we’ll explore how low temperature solders are helping manufacturers lower energy consumption, protect heat-sensitive components, and still meet the rigorous mechanical and environmental demands of today’s electronics—from wearables to wafer-level packaging.
We’ll also talk about the challenges of brittleness, drop shock resistance, activation and encapsulation of no clean activators, and how cutting-edge materials research is solving problems that used to be considered trade-offs.
Whether you’re a reliability engineer, a process expert, or just solder-curious, this episode is packed with insights you won’t want to miss.
Indium’s Website:
https://www.indium.com
Durafuse ®:
https://www.indium.com/products/alloys/solder-alloys/durafuse-lt/
This is the third of four episodes on the subject of soldering materials.
Today, we’re continuing our deep dive into the world of soldering materials, from advanced alloys and flux chemistries to global manufacturing strategy and materials innovation, with one of the industry’s most respected leaders.
Joining me is Ross Berntson, President and CEO of Indium Corporation. Ross has been with Indium Corporation for nearly 30 years, starting as a product specialist and rising through the ranks with leadership roles in product management, technical support, and international operations. He even spent time leading Indium’s Asia Holdings while based in Singapore, strengthening the company’s presence across Southeast Asia.
In his current role as CEO, Ross sets the strategic direction for a global materials powerhouse, one that’s known not only for its high-performance soldering products but for its commitment to innovation, collaboration, and engineering support through the company’s “One Engineer to Another” philosophy.
Ross holds degrees in chemistry, teaching, and an MBA from Cornell University, where he earned several prestigious academic awards. He’s also deeply engaged in both the electronics industry and his community, serving on multiple boards and leading with a strong emphasis on culture, opportunity, and respect, the core of what Indium calls “The Indium Way.”
In this episode, we’ll discuss how soldering materials are evolving to meet the demands of modern electronics, from miniaturization and harsh environments to UHDI and advanced packaging.
We’ll also talk about Indium’s unique positioning in the industry, the challenges of global supply chains, and what the future of soldering looks like from the vantage point of a company that’s helped shape it.
Indium Corporation:
https://www.indium.com
The book Ross recommended:
Range: Why Generalists Triumph in a Specialized World Paperback
By David Epstein
https://tinyurl.com/3tjvj34n
This is the second of four episodes on the subject of soldering materials.
In today’s episode, continuing the subject of soldering materials, diving deep into the science, strategy, and subtleties behind one of the most foundational elements of electronic assembly: soldering materials.
Joining me are two experts from KOKI Solder—Shantanu Joshi, Head of Customer Solutions and Operational Excellence, and Greg Starrett, General Manager of North American Operations. Together, they bring decades of experience in solder chemistry, process engineering, and real-world reliability.
We’ll explore how soldering materials influence long-term performance, how material and process decisions interact, and what assemblers should consider when aiming for high-reliability outcomes.
From surface finishes and flux residues to void mitigation and future trends in solder formulation, this episode offers practical insights that go well beyond the datasheet.
So whether you’re on the factory floor, in the lab, or managing quality and reliability at scale—this conversation is for you.
Shantanu Joshi
Head of Customer Solutions
shantanu@kokiamerica.com
Greg Starrett
National Sales Manager
greg@kokiamerica.com
This episode is all about SMTAI, surface mount Technology International, taking place OCTOBER 19 – 23, 2025 at the DONALD E. STEPHENS CONVENTION CENTER in ROSEMONT, ILLINOIS.
SMTA International is the premier gathering for innovation and collaboration in electronics assembly, surface mount technology, and advanced manufacturing.
This year, SMTAI is more than just a conference and expo. It’s an opportunity for experts, newcomers, industry leaders, and rising professionals to come together, exchange ideas, showcase breakthroughs, and shape the future of electronics manufacturing.
Over several days, you’ll see deep-technical sessions, the latest research, hands-on exhibits, and, co-located with the assembly show, you can expect a bustling expo floor where solution providers and attendees connect on everything from process optimization to next-generation materials.
To talk more about the technical conference, I’ve invited members of the conference committee to share some highlights of the conference.
Tony Lentz from FCT Assembly
Gayle Towell from Aim Solder
Tom Rovere from Lockheed Martin
Maurice Dore from Valeo
Kelly Flanagan from Rockwell
And, although not a member of the Technical Committee but a member of the SMTA Global Board of Directors and Chair of the Students and Young Professionals committee, Dr. Adam Klett of Kyzen Corporation.
More information on SMTAI is available here:
https://www.smtai.org
In this episode, I’m joined by Chris Ward, founder and Managing Director of Solderking Assembly Materials Limited, a UK-based manufacturer of solders and chemical consumables for electronic, electrical, and engineered assemblies.
Chris brings decades of experience in soldering materials and chemical formulations—and he’s built a company committed to performance, consistency, and innovation.
Earlier this year, Chris and his company were honored with the prestigious King’s Award for Enterprise in International Trade, recognizing their exceptional export growth. That recognition earned him an invitation to Windsor Castle, where he had the distinct honor of meeting King Charles III.
Today, we’ll explore the evolving world of soldering materials—from the realities behind “no-clean” flux, to reliability challenges in harsh environments, to innovations in solder chemistry that support today’s miniaturized and mission-critical electronics.
Whether you’re on the production floor, in the design lab, or managing quality and reliability, this is a conversation that brings valuable insight into the materials behind the mission.
SolderKing:
On this episode of Reliability Matters, we’re diving into a deceptively simple but incredibly important topic, humidity, and the massive impact it can have on electronic assembly reliability.
Joining me is Viktoria Rawinski, a seasoned expert in materials science and reliability engineering, whose career spans decades of hands-on experience in failure analysis, process optimization, and design-for-reliability practices.
Viktoria is not only a respected voice in the industry, but also a passionate educator, known for breaking down complex technical issues into actionable insights.
In her two-part LinkedIn technical series, “Humidity – A Small Cause with a Huge Effect,” Viktoria explores how environmental moisture, often overlooked or underestimated, can trigger serious failure mechanisms in circuit assemblies, especially as devices become smaller and more complex. From solder mask absorption to electrochemical migration, we’ll unpack the hidden risks that can jeopardize product performance and long-term reliability.
Whether you’re in design, manufacturing, or quality assurance, this is a conversation you won’t want to miss.
Viktoria’s Website
www.rawinski.de
Today, I’m joined by two of the most respected names in the electronics manufacturing industry, Phil Zarrow and Jim Hall. Together, they bring decades of hands-on experience and unparalleled insight into the challenges and solutions within our field.
Jim and Phil are the driving forces behind ITM Consulting, where they help manufacturers around the world improve processes, solve complex problems, and build more reliable products.
Whether it’s soldering, cleaning, reflow profiling, process control, or failure analysis, these two have seen it all, fixed it all, and taught it all.
In this episode, we tackle some of the most pressing issues facing the industry today, from the challenges of miniaturization, the reality of voiding, to the rise of electronics deployed into harsh environments, to IPC standards, and the role of process control in ensuring long-term reliability.
Whether you’re a process engineer, a quality manager, or simply passionate about electronics manufacturing, this is a conversation you won’t want to miss.
ITM Consulting:
In this episode, we’re diving into a topic that’s rapidly reshaping our industry: Artificial Intelligence in PCB Design. Far from a futuristic concept, AI is already being integrated into advanced design tools—improving efficiency, reducing design iterations, and helping engineers tackle increasing design complexity with shrinking timelines.
Joining me today are two thought leaders who are at the forefront of this transformation:
First, we welcome back Stephen Chavez, a senior printed circuit engineer with more than 30 years of experience. Stephen serves as a Senior Product Marketing Manager at Siemens EDA, where he helps drive AI adoption in PCB design workflows. He’s also the Chairman of the Printed Circuit Engineering Association (PCEA) and a PCEA and IPC Certified Master Instructor Trainer. Stephen recently authored the article “AI in PCB Design: It’s Already Here”, which forms the foundation of today’s discussion.
Also joining us is Dave Wiens, Product Marketing Manager for the Xpedition Enterprise portfolio at Siemens EDA. With decades of experience in electronic design automation, Dave is a recognized expert in digital transformation and design innovation. He brings deep insight into how AI-driven tools are streamlining everything from system-level design to manufacturability, while empowering engineers to focus on innovation rather than repetition.
We’ll unpack the practical applications of AI in PCB workflows—covering predictive design, simulation acceleration, and how these advancements are improving both reliability and time-to-market.
If you’re wondering what AI really means for the future of design—and what it doesn’t—you’ll want listen to this episode!
As the electric vehicle market accelerates, the reliability of the charging infrastructure becomes increasingly vital. Chargers that are down or malfunctioning can hinder adoption and erode consumer confidence. But who ensures these chargers stay up and running?
Today, we’re diving into that very topic with a trailblazer in the EV service space. My guest is Kameale Terry, co-founder and CEO of ChargerHelp!, a company revolutionizing how we think about EV charger maintenance and reliability.
Under her leadership, ChargerHelp! has pioneered Reliability as a Service, developed a highly trained and diverse technician workforce, and shaped industry policies aimed at improving charger uptime.
Kameale’s journey is as inspiring as it is innovative, leading a national movement for a more reliable and equitable EV charging network. With backgrounds in workforce development, clean tech, and digital operations, she’s uniquely positioned to tackle the challenges facing this growing industry.
In this episode, we’ll explore the common causes of EV charger failures, the role data plays in predictive maintenance, the impact of new regulations like the National Electric Vehicle Infrastructure (NEVI) standards, and how ChargerHelp! is creating pathways into the clean energy economy for workers from all walks of life.
If you’ve ever wondered how reliability translates to the EV world, or how technology and workforce innovation go hand in hand, you won’t want to miss this conversation.
Kameale’s Company:
ChargerHelp!
https://www.chargerhelp.com
Today we’re diving into a topic that keeps many executives awake at night—ERP implementations. More specifically, why so many of them fail and, perhaps more importantly, how to fix them midstream before they derail your operations.
Joining me today is someone who knows this space inside and out—Chintan Sutaria. Chintan grew up working in an EMS business from a young age, gaining firsthand experience in the unique challenges of our industry. His career path took him into the world of business process consulting at some of the largest Big 5 firms, and he has since worked with numerous EMS companies on a wide range of projects.
Many of you may recognize Chintan as the founder and former CEO of CalcuQuote, a well-known supply chain management software solution for the EMS industry. Recently, he founded, OpenJar, a consultancy dedicated to helping electronics manufacturers navigate complex business challenges—including ERP implementations.
We’ll discuss his new company as well as his recent blog post, “Why Your ERP Implementation Failed (and How to Fix It Midstream)”, explore common pitfalls, and uncover strategies to steer your ERP project back on course.
Chintan’s Company
OpenJar
https://openjartech.com
Today we’re turning our attention to a cornerstone of modern electronics manufacturing: pick and place technology.
Joining me is Tim Kang, CEO of Hanwha Semitech Americas. With nearly two decades of experience in the electronics manufacturing space—starting as a mechanical engineer and now leading one of the top pick and place equipment providers—Tim brings a wealth of insight into what it takes to build reliable assemblies.
In this episode, we’re covering best practices for selecting the most appropriate pick and place machine, how to get the most out of your equipment, and the common mistakes that can compromise productivity and long-term reliability.
Whether you’re a process engineer, a line operator, or anyone involved in electronics manufacturing, this conversation is packed with practical advice you can use right away.
Hanwha’s Website:
https://www.hanwha-pm.com/en/product/smt/index.asp
Today we’re exploring a concept that has deep roots in process safety and infrastructure management, but also has meaningful applications in electronics manufacturing: Damage Mechanism Reviews, or DMRs.
My guest today is Dheeraj Narang, a corrosion and reliability engineering specialist, process safety activist, and digital innovation researcher with an impressive track record across the energy sector.
Dheeraj has spent his career developing and implementing asset integrity programs for more than nine global energy companies across the U.S., India, and the Middle East.
He’s also a visionary advocate for using advanced technologies, industry best practices, and safety standards to uplift regions and workers where such systems are still under development.
Whether it’s through his service on global conference committees or his contributions to cutting-edge digital initiatives, Dheeraj is on a mission to blend technology, safety, and human rights into a unified vision of operational excellence.
In this episode, we’ll discuss:
What Damage Mechanism Reviews are and why they matter.
How DMRs tie into reliability programs like FMECA.
How DMR thinking could benefit industries outside of oil and gas—including electronics manufacturing
and how emerging technologies like AI and machine learning can amplify the impact of these reviews.
Whether you’re in energy, electronics, or any industry where reliability and safety are paramount, this is a conversation you won’t want to miss.
Dheeraj’s Contact Info:
dnarang1@my.harrisburgu.edu
