
Customer Abuse versus Insight on Customer Expectations
Abstract
Adam and Fred discussing that fine line between a product’s expected use and abuse.
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by Adam Bahret Leave a Comment

Adam and Fred discussing that fine line between a product’s expected use and abuse.
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by Adam Bahret Leave a Comment

Adam and Fred discussing the need to understand actual customer use, even before they start using the product.
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Kirk and Fred discussing the many causes and contributors to products failing after purchase. How do we know which factors are the largest contributor to causing failures?
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Kirk and Fred discussing the continued use of Reliability prediction and the very outdated government reference document, MIL HDBK 217.
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Carl and Fred discussing the role of passion in everything you do. Tapping into your personal passions when presenting or communicating connects with people and helps get your message across.
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Carl and Fred discuss the important subject of creativity, and how the creative process can energize reliablity improvments.
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by James Kovacevic Leave a Comment

James and Fred discussing the background and beginnings of today’s metrics.
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by James Kovacevic Leave a Comment

James and Fred discussing the various ways to properly and improperly measure plant uptime.
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Andre and Fred discussing the when and why you may want to use this powerful tool.
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Andre and Fred discussing some best practice, failure mechanisms and problems when’d temperature cycling testing.
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Carl and Fred discuss key process characteristics, what they are, and how to identify and use them in reliablity programs.
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Carl and Fred discuss the subject of key product characteristics, why they are important, and how to identify and use them to improve reliability.
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by Tim Rodgers Leave a Comment

Tim and Fred discuss the feedback loop that connects field performance to the production processes at the supplier, and how advanced sensing technology provides more data to all parties, but doesn’t necessarily lead to greater knowledge or improved reliability.
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by Tim Rodgers Leave a Comment

Tim and Fred discuss some of the strategies used by companies to enlist the support of their suppliers to address quality problems and generally improve product reliability.
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by Adam Bahret Leave a Comment

Adam and Fred discussing the dilemma of too much data in an organization and not enough for reliability work.
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