As reliability professionals, we’ve all had moments where our message falls flat, a misunderstanding occurs, or a simple conversation gets bogged down. It’s usually due to one of the big three barriers to effective communication: language, accessibility, and generational differences. The seven cause-and-effect factors (the “bones” of FINESSE) are designed to overcome all three barriers. However, it’s important to understand the context of each of the three barriers. Here’s a quick look at each one.
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