effective communication Archives

Three Ways Great Facilitators Anticipate Trouble

Great facilitators anticipate trouble when guiding groups. We normally consider conflict between the participants as the most likely disruptor. However, facilitators should be prepared to overcome a handful of disruptor types in collaborative sessions. This article discusses technology misfires and provides three case examples with solutions.

Virtual Meetings Get Zoom-Bombed

We’ve been having monthly Pee Dee River Basin Council meetings for nearly two years. I serve as the facilitator of the 25-person group and Clemson’s University’s Tom Walker is the logistics coordinator. The meetings are in a hybrid format that allows the public and stakeholders to view the meetings virtually. The meeting was Zoom-bombed mid-way through the January 2024 meeting.

[Read more…]

by JD Solomon Leave a Comment

FINESSE Fishbone: The Seven Bones of FINESSE

FINESSE is a fishbone (cause and effect) diagram, a mnemonic, and a mental model. FINESSE stands for Frame, Illustrate, Noise Reduction, Empathy, Structure, Synergy, and Ethics. The FINESSE fishbone diagram is peer-reviewed and battle-tested. Most importantly, it works.

Systems Thinking

As applied to effective communication, systems thinking is the cornerstone of FINESSE.

A system is a collection of interrelated or interacting parts, each of which can affect the behavior or outcomes of the whole. One defining property of a system is that it provides a function that none of the parts can accomplish by themselves. The corollary is that a system is not the sum of the parts but the product of their interactions. [Read more…]

by JD Solomon Leave a Comment

FINESSE Fishbone: The Second E Stands for Ethics

The bottom line is reliability engineers must balance honesty and transparency with the pressure to meet business and customer expectations. The second E in the FINESSE fishbone diagram stands for Ethics. Three types of ethics are virtue, consequential, and duty-based. The most important aspect is understanding your ethical framework as you make decisions and communicate to others as a trusted advisor. These three tips will help you improve.

[Read more…]

by JD Solomon Leave a Comment

FINESSE Fishbone: The Second S Stands for Synergy

Reliability engineers, systems engineers, and other technically trained professionals often support big decisions. Big decisions involve high levels of complexity and uncertainty, Decision makers are driven to seek the advice of an inner circle. Team dynamics overpower individual preferences. The second S in the FINESSE fishbone diagram stands for Synergy. These three tips and a three-minute video will help you improve Synergy.

[Read more…]

by JD Solomon Leave a Comment

FINESSE Fishbone: The First S Stands for Structure

Reliability engineers and other technical professionals are challenged when communicating their work to senior management. The FINESSE fishbone diagram provides a system-thinking, cause-and-effect approach for communicating in the face of complexity and uncertainty. The first S in the FINESSE fishbone diagram stands for Structure. These three tips and a three-minute video will help you improve the structure of your presentations and reports.

[Read more…]

by JD Solomon Leave a Comment

FINESSE Fishbone: The First E Stands For Empathy

Reliability engineers are challenged to effectively communicate their technical information to senior managers and the public. The FINESSE fishbone diagram is a proven, systems-based approach for meeting the communications challenge. The first E in the FINESSE fishbone diagram stands for Empathy. These are four tips to help you improve your empathy and empathetic listening.

[Read more…]

by JD Solomon Leave a Comment

FINESSE Fishbone: The N Stands for Noise Reduction

The N in the FINESSE fishbone diagram stands for Noise reduction. Cause-and-effect relationships and systems thinking are essential aspects of any communication system. We normally think of noise in four forms – the way people mentally process information, the types of forums where we present, visual and auditory effects, and communication channels. These three tips and a video clip provide focused examples.

Make Sure Your Message Is Clear

Few technical professionals fully leverage the editing tools or consistently apply the techniques to Google, Adobe, Microsoft, or social media applications. From word count to spoken words to readability, this article touches on key approaches to making your reports and presentations more concise.

[Read more…]

by JD Solomon Leave a Comment

FINESSE Fishbone: The I Stands for Illustrate

Technically trained professionals often get wrapped up in things like visualization, which distracts us from our mission. Our mission is to provide information to decision makers, and technical professionals are trusted advisors. So, most of our graphics, visuals, and videos should be informational. The I in FINESSE stands for Illustrate. Illustrate includes all the visuals, graphics, videos, and other media used in technical reports and presentations. These three tips and a short video provide focused examples.

[Read more…]

by JD Solomon Leave a Comment

FINESSE Fishbone: The F Stands for Frame

The F in the FINESSE fishbone diagram stands for Frame. Effective communication requires systems thinking. That’s the good news for most technical professionals – you do not need to be perfect but only need the cause-and-effect bones of FINESSE to work together. These are three tips to help you develop the frame.

Use “The Greatest Fear”

Focusing on your greatest fear is an alternative way to frame a problem. Framing the problem is also the first step in effective communication using the FINESSE approach for problems with high levels of complexity and uncertainty. [Read more…]

by JD Solomon Leave a Comment

Series Kickoff: The Seven Bones of the FINESSE Fishbone Diagram

In the upcoming months, look for an article on each of the seven bones of the FINESSE fishbone diagram. I’ll provide three insights and a three-minute video on each bone. You’ll see the cause-and-effect relationships and why communication is a system just like any other type of physical system. The series is a good introduction for those unfamiliar with FINESSE and a refresher for those who are.

Systems Thinking

A communication system is the same as any other system. The good news for technical professionals is that you do not have the best-looking, most eloquent, or smartest person in the room to be an effective communicator. You just need to trust the system.

[Read more…]