Reliability engineers, systems engineers, and other technically trained professionals often support big decisions. Big decisions involve high levels of complexity and uncertainty, Decision makers are driven to seek the advice of an inner circle. Team dynamics overpower individual preferences. The second S in the FINESSE fishbone diagram stands for Synergy. These three tips and a three-minute video will help you improve Synergy.
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FINESSE Fishbone: The First S Stands for Structure
Reliability engineers and other technical professionals are challenged when communicating their work to senior management. The FINESSE fishbone diagram provides a system-thinking, cause-and-effect approach for communicating in the face of complexity and uncertainty. The first S in the FINESSE fishbone diagram stands for Structure. These three tips and a three-minute video will help you improve the structure of your presentations and reports.
[Read more…]FINESSE Fishbone: The First E Stands For Empathy
Reliability engineers are challenged to effectively communicate their technical information to senior managers and the public. The FINESSE fishbone diagram is a proven, systems-based approach for meeting the communications challenge. The first E in the FINESSE fishbone diagram stands for Empathy. These are four tips to help you improve your empathy and empathetic listening.
[Read more…]FINESSE Fishbone: The N Stands for Noise Reduction
The N in the FINESSE fishbone diagram stands for Noise reduction. Cause-and-effect relationships and systems thinking are essential aspects of any communication system. We normally think of noise in four forms – the way people mentally process information, the types of forums where we present, visual and auditory effects, and communication channels. These three tips and a video clip provide focused examples.
Make Sure Your Message Is Clear
Few technical professionals fully leverage the editing tools or consistently apply the techniques to Google, Adobe, Microsoft, or social media applications. From word count to spoken words to readability, this article touches on key approaches to making your reports and presentations more concise.
[Read more…]FINESSE Fishbone: The I Stands for Illustrate
Technically trained professionals often get wrapped up in things like visualization, which distracts us from our mission. Our mission is to provide information to decision makers, and technical professionals are trusted advisors. So, most of our graphics, visuals, and videos should be informational. The I in FINESSE stands for Illustrate. Illustrate includes all the visuals, graphics, videos, and other media used in technical reports and presentations. These three tips and a short video provide focused examples.
[Read more…]FINESSE Fishbone: The F Stands for Frame
The F in the FINESSE fishbone diagram stands for Frame. Effective communication requires systems thinking. That’s the good news for most technical professionals – you do not need to be perfect but only need the cause-and-effect bones of FINESSE to work together. These are three tips to help you develop the frame.
Use “The Greatest Fear”
Focusing on your greatest fear is an alternative way to frame a problem. Framing the problem is also the first step in effective communication using the FINESSE approach for problems with high levels of complexity and uncertainty. [Read more…]
What is the FINESSE Fishbone Diagram?
FINESSE is a fishbone diagram, a mnemonic, and a mental model. FINESSE stands for Frame, Illustrate, Noise Reduction, Empathy, Structure, Synergy, and Ethics. Systems thinking as applied to effective communication is the cornerstone of FINESSE. We’ll briefly explore these aspects in this article.
FINESSE as a Mnemonic
Acronyms are a subset of mnemonics that use the first letter of each word to create another memorable word. FINESSE is both an acronym and a mnemonic. [Read more…]
Why Systems Thinking Produces Effective Communication
Have you ever heard of a communication system? You likely have, but you’ve probably not considered what that means. The good news for most of us is that communication is indeed a system. Even better, as technical professionals, we are blessed with the reality of what that means. The next time you serve as a trusted advisor, remember that effective communication requires systems thinking.
System Defined
A system is a collection of interrelated or interacting parts, each of which can affect the behavior or outcomes of the whole. One defining property of a system is that it provides a function that none of the parts can accomplish by themselves. The corollary is that a system is not the sum of the parts but the product of their interactions.
Simple examples include the mechanical advantage gained from a system of pulleys or a gearbox. Sports teams or work units are examples of human systems. Systems are essential aspects of our everyday lives.
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