
Early in my quality management career, while working at a small extrusion and fabrication company, I learned something important: bosses pay attention to the money. And if I focused on cost savings projects, I could stay on their good side.
Most of my cost savings efforts at that time focused on eliminating specific types of defects. After all, even a low-frequency defect—especially one that reaches a customer—can drive substantial savings once resolved. Other projects looked inward, targeting inefficiencies in our systems and practices. Lab procedures, control plans, and audit schedules tend to drift out of sync with the products and processes they’re supposed to control. So every now and then, a little system hygiene—an organized cleanup—can free up resources and allow you to reallocate attention to where it’s needed most.
It was during one of those hygiene projects that I stumbled into something I’ve since come to call The Paradox of Invisible Discipline.
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