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I am often asked for my opinion about the FMEA Handbook that was jointly published by AIAG and VDA in 2019. Here is a summary of my candid views on this handbook, excerpted from a presentation I gave at the 2019 Guangbin Yang Reliability Symposium.
Leading is about learning to be a facilitator – Ashif Shaikh
Ask yourself, when teams work very well together, what are the positive characteristics of the team leader? When teams are dysfunctional, and have poor outcomes, what skills of the leader need to be improved?
Giving proper feedback is a great way to help a colleague improve FMEA facilitation skills. Carefully listening to feedback from a colleague is an important way to improve one’s own FMEA facilitation skills. Both are aided by understanding and using facilitation quality objectives. [Read more…]
“A genuine leader is not a searcher for consensus but a molder of consensus.”
Martin Luther King
One of the challenges for any team leader is bringing the team together and agreeing on decisions and actions going forward.
Consensus building is the best practice for all of the FMEA team decisions. This means the FMEA team takes the time to understand all sides of an issue and finds a solution or determines a course of action that is supported by all team members. Facilitating is a consensual activity.
“Once you make a decision, the universe conspires to make it happen.” – Ralph Waldo Emerson
There are times when an FMEA facilitator has difficulty arriving at consensus with the FMEA team. This sometimes happens when there are two or more competing ideas or solutions and members of the team feel strongly about their personal idea or solution. One tool that can be used to solve this problem is called Pugh Analysis, a type of decision matrix.
Mediocrity can talk, but it is for genius to observe. – Benjamin Disraeli
The Inside FMEA series has completed the primary facilitation skills. The next few articles will cover special facilitation topics.
This article talks about the pros and cons of using a “scribe” to help with facilitation. [Read more…]
“Most of us spend too much time on what is urgent, and not enough time on what is important.” – Steven Covey
FMEAs take time and cost money. If time is wasted, FMEAs will be unsupported and ineffective.
In this article, I’ll lay out some tips to keep FMEA in-meeting time as short as possible, without reducing the quality of results. Many of these tips are based on lessons learned from doing FMEAs the wrong way. This is not a complete list. I’m sure you have other lessons learned to save time, and would love to hear from you.
“Interdependent people combine their own efforts with the efforts of others to achieve their greatest success.” Stephen Covey
If you’ve been reading the FMEA facilitation series, by now you understand the primary facilitation skills. Studying and applying these skills will help you achieve excellent results in FMEA applications. [Read more…]
“Creativity is an ability to respond adaptively to the needs for new approaches and new products.” Frank Barron
Creativity is an essential ingredient to achieving excellence in FMEAs. Excerpts from the book Effective FMEAs will be used throughout the article.
The mere formulation of a problem is far more essential than its solution, which may be merely a matter of mathematical or experimental skills. To raise new questions, new possibilities, to regard old problems from a new angle, requires creative imagination and marks real advances in science. – Albert Einstein
In this article, we will discuss how to use brainstorming to enhance FMEA effectiveness, and when (and when not) to use brainstorming.
“Honest disagreement is often a good sign of progress” – Gandhi
The Oxford English Dictionary defines “conflict” as, “an incompatibility between two or more opinions, principles, or interests.”
Conflicts are bound to arise from time to time. They can be positive and beneficial. An absence of any expressions of disagreement or conflict may indicate a problem in adequacy or quality of facilitation. Facilitators should not be afraid of conflict, but should learn the value of disagreements and how to manage them. Understanding the difference between healthy debates and dysfunctional arguments is critical to good facilitation. [Read more…]
“A genuine leader is not a searcher for consensus but a molder of consensus.” – Martin Luther King
According to Merriam-Webster, a “decision” is “a choice that you make about something after thinking about it: the result of deciding.”
“Seek first to understand, then to be understood.” – Stephen Covey
A good listener tries to understand thoroughly what the other person is saying. In the end the listener may disagree sharply. However, before voicing disagreement, the active listener wants to know exactly what the other person is saying and why. [Read more…]
“Seek first to understand, then to be understood.” – Stephen Covey
A good listener tries to understand thoroughly what the other person is saying. In the end the listener may disagree sharply. However, before voicing disagreement, the active listener wants to know exactly what the other person is saying and why. [Read more…]
“A thought, even a possibility, can shatter and transform us.” – Friedrich Wilhelm Nietzsche
One of my favorite FMEA facilitation techniques, and one that can significantly enhance meaningful participation from FMEA team members, is called “Asking Thought-starter Questions.”
FMEA facilitators can generate deep discussion and stimulate creative ideas by asking probing questions.
“A good question is never answered. It is not a bolt to be tightened into place but a seed to be planted and to bear more seed toward the hope of greening the landscape of idea.” – John Ciardi
The Oxford English dictionary defines “probe” as “seek to uncover information about something.” [Read more…]